Offshore Staff Augmentation in Vietnam: Understanding Your Options | THIENTU BPO Staffing Solutions

Your development team is stretched thin. Technical debt is accumulating. That competitor who raised funding last quarter? They're already in market with features you're still planning. And your best engineer just told you they're burned out.

You need to add development capacity fast, but you can't afford another six-month US hiring cycle or the salary expectations that come with it. That's probably why you're exploring offshore staff augmentation. It promises faster access to skilled professionals at lower costs.

At THIENTU BPO, we've spent 24+ years helping companies solve this exact challenge. This guide explains what offshore staff augmentation actually is and how it compares to building a dedicated offshore team in Vietnam. We'll also cover something most companies don't consider until after they've tried staff augmentation: whether hiring full-time team members through our offshore staffing model might be a better fit for what you actually need.

Many companies discover that our client-controlled offshore staffing approach gives them better retention, deeper product knowledge, and similar cost savings—without the continuity issues of rotating contractors.

What Is Staff Augmentation?

Staff augmentation is the practice of temporarily bringing on developers, engineers, or other technical professionals who work as part of your team but remain employed by an external agency or provider.

These are typically project-based arrangements where contractors may be assigned to your company for a few months before being rotated to other clients or projects.

Here's how traditional staff augmentation works in practice:

The agency employs the professional and handles their payroll, benefits, and HR administration. You manage their day-to-day work, and they participate in your team's processes—standups, code reviews, sprint planning, design sessions. But when the contract ends or the project wraps up, they return to the agency's talent pool and get assigned to their next client engagement.

This differs fundamentally from building your own offshore team. With staff augmentation, you're essentially renting talent through a third party rather than bringing someone onto your permanent roster or building a dedicated team under your direct control.

How Staff Augmentation Typically Works

The standard staff augmentation process starts with you defining your needs, then the agency matches you with available contractors from their talent pool.

The entire arrangement is designed around flexibility: you get the skills you need when you need them, without the overhead of permanent hiring.

Here's the typical flow:

1. You outline your requirements. Tech stack, experience level, project duration. Most agencies want to know how long you need coverage: three months? Six months? A year?

2. The agency presents candidates from its existing roster. These are professionals already employed by the agency, often working on other client projects or recently finishing up an engagement. Turnaround is usually quick because they're not recruiting from scratch.

3. You interview and select. You typically get final say on who joins your team, but the pool is limited to who the agency has available. If their bench doesn't have the exact skill set you need right now, you might wait until they do.

4. The contractor starts working with your team. They join your communication channels, attend your meetings, work in your systems. To your team, they look like any other team member. The main difference is on the backend: the agency handles their employment.

5. The contract eventually ends. When the project wraps up or the agreed timeframe expires, the contractor moves on to their next assignment. Some agencies will extend contracts if both sides want to continue, but the fundamental model is built around rotation.

Staff augmentation is different from full project outsourcing. With full Business Process Outsourcing, you hand off an entire operation or project to be managed end-to-end. With staff augmentation, you're adding temporary capacity to your existing team, and you retain control of all project management and daily direction.

The Hidden Costs of Traditional Staff Augmentation

Traditional staff augmentation typically costs 30-50% less than hiring US professionals, but agencies add their markup on top of the actual salary—and that premium compounds over time.

Here's how the economics typically break down:

What the professional earns: A senior developer in an offshore market might have a base salary of $40,000-$60,000. That's significantly less than the $120,000-$170,000+ you'd pay for equivalent experience in the US, which is why companies look offshore in the first place.

What the agency charges you: The agency adds its margin on top of the professional's compensation. So that $50,000 developer might be billed to you at $65,000-$80,000. You're still saving compared to US rates, but the agency is capturing a significant portion of those potential savings for as long as you work with that contractor.

For most staff augmentation arrangements, you don't see a breakdown of what the professional earns versus what the agency charges. The agency quotes you a rate—either hourly or monthly—and that's what you pay. The agency handles payroll, benefits, taxes, and all the HR complexity. That overhead is built into their pricing.

What You're Paying For

The premium built into staff augmentation pricing covers several things:

• The agency handles all employment logistics (payroll, benefits, taxes, compliance)
• They maintain a bench of pre-vetted professionals ready to start quickly
• You get flexibility to end contracts when projects finish
• The agency manages HR issues and replaces contractors if needed

This is the convenience factor—you're paying for the ability to bring someone on board quickly and part ways just as easily.

The Cost Consideration Over Time

Here's where the model matters: if you need a developer for three months, paying that premium for convenience makes sense. But if you end up keeping that contractor for a year or two, you're paying the ongoing agency markup the entire time—potentially tens of thousands of dollars in fees that could have gone directly to compensation or been saved entirely.

Is Staff Augmentation Your Only Option? Consider THIENTU's Offshore Staffing Model

Before you commit to a traditional staff augmentation contract, ask yourself this: Do you actually need short-term flexibility with rotating contractors, or do you need to build core development capacity that will be there next quarter and next year?

Many companies start looking for staff augmentation because they need cost savings versus US hiring, but they'd be better served by THIENTU's offshore staffing model—hiring full-time team members in Vietnam who work under your direct control.

Here's the Disconnect We See Often

A company comes looking for staff augmentation because they've heard it's a way to get affordable development help. They're thinking: "We can't afford $150,000+ for a US senior developer, so we'll get a contractor through a staff aug agency for $80,000."

But what they actually need is someone who will:

• Learn their product deeply and build institutional knowledge
• Still be there in six months when they need to add features or maintain systems
• Integrate into the team culture and collaborate long-term
• Care about the product's success beyond just shipping their assigned tickets
• Develop expertise that compounds over time rather than resetting with each contractor rotation

That's not what traditional staff augmentation is designed for. The model is explicitly built around temporary assignments and contractor rotation. You might get lucky and have the same contractor for a year, but there's no guarantee—and you're paying agency premiums the entire time.

The THIENTU Alternative: Client-Controlled Offshore Staffing

We offer a fundamentally different model: hire full-time team members in Vietnam who become actual members of your organization. Not contractors working through an agency rotation model, but dedicated professionals who stick around, grow with your product, and build the kind of deep expertise that makes a difference.

You maintain complete control over your team—hiring decisions, management, performance evaluation, and career development. We provide the infrastructure, recruitment expertise, compliance management, and operational support that makes building in Vietnam seamless.

You get substantial cost savings (30-70% versus US hiring), fast deployment (10-15 days to full operation), and enterprise-grade infrastructure—but instead of short-term contractors, you're building a team that lasts.

The Benefits of THIENTU Offshore Staffing vs. Traditional Staff Augmentation

When you build your offshore team through THIENTU instead of using traditional staff augmentation, you gain institutional knowledge, achieve better retention, often save more money, and maintain the control that serious product development requires.

The trade-off with staff augmentation is commitment, but for most development work, that's exactly what you need.

Knowledge Retention and Continuity

With staff augmentation, every time a contractor rotates off your project, you lose accumulated knowledge. They understood your codebase, your architecture decisions, your product quirks, your team dynamics. The next contractor starts from zero, and you pay the ramp-up cost again.

One engineering leader we worked with described their previous staff augmentation experience: "We're heavily dependent on agency contractors—and we feel that's very risky going forward. If we want to become a product and technology company with strong engineering culture, the only option is to bring this knowledge into the company by hiring real team members."

That's the core issue with relying on staff augmentation long-term. You never build institutional knowledge because the people doing the work don't stay long enough to accumulate it.

With our offshore staffing model, your team members stick around. We see 90%+ retention rates in our Vietnam operations because professionals want stability, career growth, and to be part of something they can build over time. They see features evolve, understand why certain decisions were made, and can build on previous work instead of constantly relearning context.

True Team Integration and Company Culture

When developers know they're building a career with your company—not just finishing an assignment before rotating to another client—their engagement level is completely different. They participate in team culture, care about the product's success, invest in relationships with teammates, and think strategically about technical debt and architecture.

We've built teams for clients where Vietnam-based engineers contribute ideas beyond their immediate assignments, participate in company initiatives, and demonstrate the same ownership mentality as any core team member.

Traditional staff augmentation contractors can be excellent at their jobs, but they're inherently rented talent: they work for whoever the agency assigns them to next. Your dedicated offshore team is invested in your specific success.

Better Retention and Direct Control

Even if you extend staff augmentation contracts long-term, you face retention challenges you can't directly control. You're not managing the employment relationship. You can't directly influence their compensation, benefits, career growth, or the other factors that drive retention.

The contractor's ultimate loyalty is to their employer (the agency), not to your company. When you're not developing a direct relationship, retention becomes someone else's problem to solve, and you have limited tools to address it.

With THIENTU's offshore staffing model, you control all those factors. You're the employer (through our EOR services or direct employment structures). You determine compensation, career paths, performance incentives, and growth opportunities. This direct relationship drives the exceptional retention rates we see across our client operations.

Cost Efficiency That Compounds Over Time

Here's a critical advantage most companies don't calculate until later: when you eliminate the ongoing agency markup from traditional staff augmentation, more of your budget goes directly to professional compensation and infrastructure that benefits you.

Traditional staff augmentation: You might pay $80,000 annually for a contractor who earns $50,000—a $30,000 annual premium to the agency.

THIENTU offshore staffing: You pay competitive Vietnam market rates plus our infrastructure and support services, with transparent pricing and no hidden markups. You can offer above-market compensation—making you an extremely attractive employer—while still achieving 30-70% cost savings versus US hiring.

Over multiple years with multiple team members, the difference is substantial. Those savings either go back to your bottom line or let you build a larger, more capable team within the same budget.

Enterprise-Grade Infrastructure Without Capital Investment

Unlike staff augmentation where you're just getting the contractor, our offshore staffing model includes complete operational infrastructure:

• THIENTU Cloud omnichannel platform for communication and collaboration
• Enterprise workspace and equipment provisioning
• 24/7 IT support and infrastructure maintenance
• Triple ISO-certified security (ISO/IEC 27001:2022, ISO 27701:2019, ISO 27001:2013)
• Full compliance and legal management for Vietnam operations
• HR administration and employee support

You get enterprise-quality operations from day one, backed by our 24+ years of expertise, without building these capabilities yourself.

When Does Traditional Staff Augmentation Actually Make Sense?

We believe in recommending the right solution for each situation. Traditional staff augmentation does have legitimate use cases—just fewer than most companies assume.

Staff augmentation makes sense for:

Short-term projects with clear endpoints. You're building a specific feature with a hard deadline, then that work is genuinely done. Three to six months, then you won't need that capacity anymore.

Highly specialized skills you rarely need. You need someone who knows a specific framework or technology for a particular project, but won't need that expertise long-term.

Testing the offshore model before full commitment. You want to validate that working with offshore professionals works for your team before building a dedicated operation. Staff augmentation can be a low-commitment way to experiment.

Urgent gaps while you recruit permanently. You need coverage right now while you're building your long-term team. Staff augmentation can fill the immediate gap.

When THIENTU's Offshore Staffing Model Makes More Sense

Our client-controlled offshore staffing approach is the better choice when you're building core capabilities rather than filling temporary gaps.

Offshore staffing makes sense for:

Building or maintaining your core product. If you're developing features that will need ongoing support, iteration, and evolution, you want dedicated team members who accumulate deep product knowledge.

When continuity matters more than flexibility. The cost of losing institutional knowledge and constantly training new contractors exceeds any perceived flexibility benefit of the staff augmentation model.

Growing your overall operational capacity. You don't just need one specific project done—you need to expand your team because there's ongoing work across multiple areas.

When you want team culture and engagement. You're building a cohesive organization, not just filling seats. You want people who are invested in the product's success and your company's growth trajectory.

Long-term cost optimization. When you calculate total cost over 2-3 years, eliminating ongoing agency markups delivers substantially better economics.

The Critical Question

If you're on the fence, ask yourself: If this person works out great, would I want them on my team a year from now?

If the answer is yes, traditional staff augmentation is probably the wrong model. You're describing a need for dedicated team members, not rotating contractors.

What Roles Can You Fill Through THIENTU Offshore Staffing?

We help companies build complete offshore teams across technical and operational functions—not just development roles.

Software Development and Engineering

• Full-stack developers (JavaScript, React, Node.js, Python, Java, .NET)
• Frontend and backend specialists
• Mobile developers (iOS, Android, React Native, Flutter)
• DevOps engineers and infrastructure specialists
• QA engineers and test automation specialists
• Data engineers and analysts
• UI/UX designers and product designers

Business and Operational Roles

• Customer support specialists (technical and general)
• Digital marketing specialists and campaign managers
• Business intelligence and analytics professionals
• Sales development representatives and inside sales
• Operations coordinators and process specialists
• Administrative and back-office support

Our 30,000+ candidate database spans technical and business functions, allowing us to build complete cross-functional teams, not just fill individual positions.

How THIENTU's Offshore Staffing Process Works

We combine 24 years of recruitment expertise with deep Vietnam market knowledge to deliver pre-vetted, enterprise-ready professionals faster than traditional hiring processes.

Step 1: Requirement Analysis and Team Design (Day 1)

We conduct comprehensive consultation to understand your technical requirements, team culture, ideal candidate profiles, compensation structure, and long-term growth plans. This ensures we're aligned on what success looks like before we begin sourcing.

Unlike staff augmentation agencies that match you with whoever is available on their bench, we recruit specifically for your needs.

Step 2: Targeted Recruitment and Pre-Screening (Days 2-7)

We leverage our database of 30,000+ professionals and active recruitment channels across Vietnam's major tech hubs. Every candidate undergoes rigorous screening for:

• Technical competency in your specific stack and methodologies
• English fluency and communication effectiveness
• Cultural fit and working style alignment
• Problem-solving abilities and learning capacity
• Professional references and work history verification

Step 3: Shortlist Delivery with Detailed Profiles (Days 5-10)

You receive 3-5 pre-qualified candidate profiles complete with:

• Comprehensive technical assessments
• Video introductions showcasing communication skills
• Detailed work history and project examples
• Our evaluation notes and cultural fit analysis
• Salary expectations and availability

We coordinate interview scheduling and provide guidance on effective evaluation techniques for offshore candidates.

Step 4: Hiring and Infrastructure Setup (Days 10-15)

Once you select your team members, we handle all complexity:

• Employment contracts and compliance documentation
• Payroll setup through our EOR services or your preferred structure
• Workspace provisioning and equipment procurement
• IT infrastructure and security setup
• THIENTU Cloud platform access and training

Your new team members receive comprehensive onboarding including your processes, tools, communication protocols, and performance expectations.

Step 5: Ongoing Operational Excellence

Unlike staff augmentation where the agency's involvement ends after placement, we provide continuous support:

• HR administration and employee relations management
• Performance management consultation and guidance
• Infrastructure maintenance and IT support
• Compliance monitoring and legal updates
• Team expansion support as you scale
• 180-day replacement guarantee for any role

You focus on leadership and strategy—we ensure operational excellence.

Two Flexible Engagement Models for Different Needs

Offshore Staffing: Client-Controlled Teams with Full Support

Best for: Companies with established processes who want dedicated teams under their direct control.

You maintain complete hiring authority, daily management, and performance evaluation. We provide recruitment, infrastructure, compliance management, and operational support. Your team members are fully dedicated to your organization with no rotation or multi-client assignments.

What's included:

• Customized recruitment to your specifications
• Enterprise infrastructure and workspace
• EOR services for employment compliance
• Payroll and benefits administration
• HR support and employee relations
• 24/7 IT and operational support

Full-Service BPO: We Manage the Operation End-to-End

Best for: Companies who want to outsource entire functions or operations without building internal management.

We design, staff, and manage complete operations based on agreed performance metrics and SLAs. This model leverages our 20+ years operating customer support, telesales, digital marketing, and business intelligence operations.

What's included:

• Complete operational design and process development
• Team recruitment, training, and management
• Performance monitoring and quality assurance
• Technology platform and infrastructure
• Continuous optimization and reporting

Both models deliver the same enterprise-quality infrastructure, Vietnam cost advantages, and THIENTU operational excellence—you choose the management approach that fits your organization.

Why Vietnam? The Strategic Advantages for Offshore Teams

While countries like India and the Philippines have established offshore markets, Vietnam offers distinct strategic advantages for companies building long-term teams.

Cost Efficiency Leadership

30-70% cost savings versus US hiring—and 30-50% more affordable than India or the Philippines while maintaining comparable or superior quality standards.

This cost advantage isn't just about lower salaries. Vietnam's infrastructure costs, operational expenses, and overall business environment create compounded savings across your entire operation.

Exceptional Talent Quality and Work Ethic

Vietnam invests heavily in STEM education and English language training, producing professionals ready for international business environments. We see consistently strong technical skills, problem-solving abilities, and professional communication from Vietnam-based candidates.

Vietnamese professionals demonstrate strong work ethic, loyalty, and alignment with professional standards that drive the 90%+ retention rates we see across our operations.

Cultural Alignment and Communication

While every individual is different, we've found Vietnamese professionals generally demonstrate:

• Respect for structure and clear processes
• Collaborative rather than overly hierarchical working styles
• Willingness to ask questions and seek clarity
• Commitment to continuous learning and improvement
• Strong team orientation and loyalty

These cultural characteristics translate to effective integration with Western business practices and team dynamics.

Strategic Location and Time Zone Positioning

Ho Chi Minh City serves as Southeast Asia's emerging business hub, offering excellent infrastructure, connectivity, and access to regional markets. Vietnam operates in ICT (UTC+7), providing:

• Reasonable overlap with US West Coast hours (evening/early morning coverage)
• Excellent coverage for APAC markets and customers
• Extended support windows when combined with US-based teams
• Follow-the-sun operational models for 24/7 coverage

Proven Track Record and Political Stability

Vietnam's government actively encourages foreign investment and technology sector growth. The country demonstrates strong political stability, consistent economic growth, and increasing integration with global business ecosystems.

Over 24 years operating in Vietnam, we've built deep relationships, market knowledge, and operational expertise that benefit every client we work with.

Addressing Common Concerns About Offshore Teams

"Will communication and English proficiency be adequate?"

English proficiency is strong across Vietnam's professional workforce, particularly in major cities like Ho Chi Minh City where we're headquartered. We conduct rigorous English fluency screening including role-play scenarios, communication skills assessment, and clarity evaluation.

Your team members will communicate effectively in written form (documentation, chat, email) and verbal communication (meetings, presentations, discussions). We don't place candidates who can't meet your communication requirements—it's a fundamental screening criterion.

"How do we maintain quality and accountability?"

Quality comes from hiring the right people and providing proper structure—not geographic proximity. Companies with distributed teams often report equal or higher productivity from offshore team members compared to local hires.

We support quality through:

• Rigorous screening that filters out weak candidates before you see them
• Clear performance expectations and metrics established during onboarding
• Regular communication cadence and project visibility
• Performance management support and intervention when needed
• 180-day replacement guarantee backing every placement

"What about data security and intellectual property protection?"

Data security is fundamental to everything we do. Our triple ISO certification provides enterprise-grade assurance:

• ISO/IEC 27001:2022 – Information Security Management
• ISO 27701:2019 – Privacy Information Management
• ISO 27001:2013 – Data Protection & Risk Compliance

We maintain enterprise-grade infrastructure with 24/7 monitoring, secure access controls, comprehensive compliance management, and strict confidentiality protocols. We work with financial services clients, healthcare companies, and enterprises with stringent security requirements.

Additionally, Vietnam has strong intellectual property laws and employment contracts that provide legal protection for your proprietary information and code.

"How do we manage a team we can't see in person?"

Modern distributed teams operate effectively through clear communication, proper tooling, and consistent processes—not physical proximity. Many of our clients never visit Vietnam but run highly effective teams through:

• Daily standups and regular video meetings
• Clear documentation and async communication practices
• Project management tools that provide visibility
• Regular 1-on-1s for relationship building and feedback
• Quarterly objectives and performance reviews

We provide guidance on effective distributed team management and can recommend tools and practices that work well for offshore collaboration.

That said, we welcome client visits. We're located at 145B Nguyen Dinh Chinh Street in Ho Chi Minh City, and many clients visit during onboarding to meet their teams and tour our facilities.

"What if it doesn't work out with a team member?"

We stand behind every placement with our 180-day replacement guarantee—twice the industry standard. If any team member doesn't meet expectations during this period, we provide a replacement at no additional cost.

Our retention rates exceed 90% because we invest heavily in candidate screening and cultural fit assessment before any placement. But when issues do arise, we have clear escalation processes and replacement procedures to minimize disruption.

Real Results: Companies Building High-Performing Teams Through THIENTU

Case Study: SaaS Company Product Development Team

Challenge: A US-based SaaS company needed to expand their development team from 8 to 20 engineers to accelerate product roadmap execution, but couldn't justify the $2M+ annual cost of US hiring.

Solution: We built a dedicated 12-person development team in Vietnam over 45 days, including full-stack developers, frontend specialists, and QA engineers. The team integrated directly with their existing US-based engineering organization.

Results:

• 12 engineers deployed in 45 days across three hiring waves
• $1.4M annual cost savings versus equivalent US hiring (62% reduction)
• 94% retention rate after 18 months
• Feature delivery velocity increased 2.3x with expanded capacity
• Vietnam team gradually took ownership of entire product modules

The company's CTO reported: "We initially thought of our Vietnam team as 'extended capacity,' but they've become core contributors who own critical parts of our platform. The retention and product knowledge they've built is something we never achieved with contractors."

Case Study: E-Commerce Customer Operations Scaling

Challenge: A rapidly growing e-commerce platform needed to scale customer support from 15 to 50 agents in under 60 days to handle holiday season volume, while maintaining response quality and controlling costs.

Solution: We deployed a dedicated 35-person customer support team in Vietnam with tiered expertise (L1 support, L2 technical support, and quality assurance), supported by our THIENTU Cloud omnichannel platform.

Results:

• 35 support specialists operational in 52 days
• 98% attendance rates versus 87% with previous US team
• 68% cost reduction compared to US-based support operations
• Customer satisfaction scores improved from 4.1 to 4.6 out of 5
• Team expanded to 60+ agents within first year based on success

Case Study: Fintech Data Engineering and Analytics

Challenge: A financial technology company needed experienced data engineers and analysts to build their business intelligence infrastructure but faced intense competition for data talent in the US market.

Solution: We recruited a specialized 8-person data team in Vietnam including data engineers, data analysts, and BI developers—all with financial services experience and strong SQL/Python/visualization skills.

Results:

• 8 data professionals hired in 28 days
• $680K annual cost savings versus US hiring (58% reduction)
• 100% retention after 24 months
• ISO-certified security infrastructure for sensitive financial data handling
• Team became the company's data platform center of excellence

How to Get Started with THIENTU Offshore Staffing

Building your offshore team in Vietnam starts with a single conversation to understand your needs and determine if our model fits your situation.

Step 1: Schedule a Consultation

We begin with a detailed discussion of your team requirements, technical needs, timeline, and business objectives. This consultation is free and involves no commitment—we're focused on understanding whether offshore staffing makes sense for your specific situation.

Step 2: Receive Your Customized Team Plan

Based on our consultation, we provide a detailed proposal including:

• Recommended team structure and roles
• Recruitment timeline and milestones
• Transparent cost breakdown and pricing
• Infrastructure and support services included
• Success metrics and performance framework

Step 3: Review Candidate Profiles

Within 7-14 days (or 3-5 days for urgent needs), you receive detailed profiles of pre-vetted candidates matched to your requirements. Interview the candidates you're interested in with our coordination support.

Step 4: Build Your Team

Once you select your team members, we handle all setup and deployment logistics. Your team becomes operational in 10-15 days from acceptance, fully equipped and ready to contribute.

Step 5: Scale and Optimize

As your team proves its value, we support continuous expansion. Add new capabilities, scale existing functions, or optimize team composition based on evolving needs.

Frequently Asked Questions

Q: What's the minimum team size you work with?

We work with companies building teams of any size—from a single developer testing the Vietnam model to complete organizations with 100+ team members. Many clients start with 2-3 hires to validate the approach before scaling.

Q: How do you ensure candidates have the technical skills we need?

We conduct comprehensive technical assessments customized to your specific requirements. This includes coding challenges, architecture discussions, past project evaluation, and reference checks. You only see candidates who meet your technical bar.

Q: Can we use our own technical interviews and assessments?

Absolutely. While we provide pre-screening and assessment, you maintain complete control over final evaluation. Many clients use their standard technical interview process—we coordinate scheduling and provide guidance on effective remote interviewing.

Q: How do you handle payroll and compliance?

We offer flexible options: (1) Full EOR services where we handle all employment, payroll, benefits, and compliance for Vietnam operations, or (2) Support for direct employment if you prefer to establish your own Vietnam entity. Most clients start with EOR services for simplicity.

Q: What's included in your infrastructure support?

Complete operational infrastructure including our THIENTU Cloud platform, workspace and equipment, 24/7 IT support, security and compliance management, HR administration, and facility operations. You don't need to invest in Vietnam infrastructure—we provide everything.

Q: How do you price your services?

Pricing is transparent and customized based on your team size, roles, required infrastructure, and support level. We provide detailed cost breakdowns showing candidate compensation, our services fee, infrastructure costs, and total monthly investment. No hidden fees or surprise charges.

Q: Can we visit the team in Vietnam?

Yes, we encourage client visits. We're located at 145B Nguyen Dinh Chinh Street in Ho Chi Minh City and welcome clients to meet their teams, tour our facilities, and experience our operations firsthand. Many clients visit during initial onboarding.

Q: What happens if a hire doesn't work out?

We provide a 180-day replacement guarantee—twice the industry standard. If any team member doesn't meet expectations during this period, we find a replacement at no additional cost. Our rigorous screening process means this rarely happens, but we stand behind every placement.

Q: How long does it take to see productivity from new team members?

Most team members reach initial productivity within 2-4 weeks as they learn your systems and processes. Full productivity typically takes 8-12 weeks depending on role complexity and domain knowledge required—comparable to US hiring timelines but at 30-70% lower cost.

Q: Do you only work with technology companies?

No. While we serve many technology companies, we also build teams for e-commerce, financial services, healthcare, professional services, and other industries. Our expertise spans both technical roles (development, data, DevOps) and business functions (support, sales, marketing, operations).

Q: How does THIENTU compare to freelancer platforms?

Fundamentally different models. Freelancer platforms connect you with independent contractors who typically work on multiple projects simultaneously. We help you build dedicated teams of full-time professionals who work exclusively for your organization with enterprise infrastructure, security, and support. The quality, commitment, and reliability are completely different.

Final Thoughts: Building Teams That Last

If you truly need someone for just three months for a specific project, traditional staff augmentation might make sense. But most companies discover their "short-term" need is actually ongoing. They'll need development capacity next quarter and the quarter after that.

If that's your situation, THIENTU's offshore staffing model makes more sense. You're not stuck with anyone forever—employment terms can be structured with reasonable flexibility. But you get the stability, institutional knowledge, and team continuity that actually helps you build better products and scale effectively.

Before you commit to a traditional staff augmentation contract, take a step back and think about what you actually need. If you're building core product features, need professionals who'll understand your systems deeply, and want team members who'll stick around and grow with you, you're describing dedicated offshore teams, not rotating contractors.

We've helped enterprises like Samsung and Shopee build world-class operations in Vietnam over 24+ years. We deliver 30-70% cost savings with enterprise-quality results. And we deploy complete teams in 10-15 days, not months.

Don't settle for contractors who rotate out just when they're getting productive. Build a dedicated team of professionals who grow with your product, develop deep institutional knowledge, and contribute for years, not months.

Let's explore if Vietnam offshore staffing is right for your organization. 👉 Contact THIENTU BPO to schedule a free, no-commitment consultation.

📧 info@thientu.vn | 🌐 thientu.vn | 📍 145B Nguyen Dinh Chinh Street, Ho Chi Minh City