What Is Human Resource Outsourcing? Complete Guide | Build Your HR Team with THIENTU BPO

People are the core of every business. This holds true across every industry, at all stages of growth, even and especially as AI transforms business operations. It's employees who drive innovation, execute strategies, and ultimately determine whether a company succeeds or fails.

As such, the process of managing people—your business's human resource function—becomes increasingly complex as organizations scale. HR processes expand dramatically as businesses evolve, from basic functions like payroll and compliance to comprehensive recruitment, employee development, and strategic workforce planning. What once worked for a smaller team becomes unsustainable as the business grows and workforce demands multiply.

That's when building dedicated HR teams offshore becomes a strategic solution.

Global demand for human resource outsourcing is accelerating exponentially, with a current market size of $39 billion expected to reach over $57 billion by 2033. Medium to large organizations are recognizing that building HR capacity in strategic locations like Vietnam delivers both cost efficiency and strategic value that domestic expansion cannot match.

With over 24 years of proven BPO leadership, triple ISO certification for security and quality, and recognition as a Top Global Performer by Samsung, THIENTU BPO helps international businesses transform their HR operations through Vietnam-based staffing solutions. From payroll and compliance management to recruitment and training, we provide the flexibility and expertise that allow leaders to focus on core business growth while maintaining enterprise-grade HR operations at 30-70% lower cost than domestic alternatives.

In today's highly competitive market, operational efficiency isn't optional—it's existential. Building strategic HR capacity in Vietnam could be the difference between thriving and being left behind as competitors gain cost and capability advantages.

This comprehensive guide explores everything decision-makers need to know about human resource outsourcing and building HR teams in Vietnam:

• What HR outsourcing is and how it works
• Different engagement models and their applications
• What HR functions can be built offshore
• Strategic benefits and potential challenges
• How to determine if Vietnam-based HR teams are right for your business

By the end, you'll have a clear framework to make strategic decisions about your organization's HR future. Let's get started.

What Is Human Resource Outsourcing?

Human Resource Outsourcing (HRO) refers to the strategic decision to build some or all HR functions through external providers rather than expanding internal domestic capacity. These providers bring specialized systems, processes, infrastructure, and expertise that companies would otherwise need to build internally at significantly higher cost.

Instead of continuously expanding expensive internal HR departments, companies leverage offshore HR capacity to reduce costs, ensure compliance, scale operations flexibly, and maintain or improve employee engagement and experience. Data shows that approximately 42% of large businesses currently outsource at least one HR function, with adoption accelerating as organizations recognize the strategic and financial advantages.

For medium to large businesses, building HR teams in Vietnam through THIENTU BPO offers particular advantages:

• Dramatic cost reduction: 30-70% savings compared to US or European hiring for equivalent roles
• Rapid deployment: Qualified HR professionals in 7-14 working days, complete teams in 10-15 days
• Specialized expertise: Access to HR specialists (compliance officers, compensation analysts, HRIS experts) at sustainable cost points
• Enterprise-grade operations: Triple ISO certification ensures security, privacy, and quality standards
• Flexible capacity: Scale HR teams up or down based on business needs without domestic labor market constraints
• Complete compliance: Our EOR Vietnam service manages all legal employment obligations

This solution works best for medium to large businesses in growth phases who need efficient, scalable HR operations without overwhelming overhead costs—exactly the companies we've served throughout our 24-year operational history.

HRO vs PEO vs RPO: Understanding Your Options

As you explore HR staffing options, you'll encounter several acronyms—HRO, PEO, RPO. While these models have some overlaps, they function differently and serve different strategic purposes. Understanding these distinctions is essential because choosing the wrong model can lead to inefficiencies, compliance complications, or misalignment with your organization's goals.

Let's clarify each model and how THIENTU's services align:

Human Resource Outsourcing (HRO)

HRO refers to building dedicated HR capacity through external providers while employees remain under your company's direct employment control. The outsourcing partner delivers services such as payroll processing, benefits administration, compliance management, training, or performance monitoring—but you maintain full strategic oversight and operational control.

How THIENTU delivers HRO: Our Offshore Staffing model provides dedicated HR professionals who work exclusively for your organization, using your systems and following your processes. You control priorities, performance management, and strategic direction—we provide the talent, infrastructure, and operational support. This gives you the cost advantages of Vietnam-based teams (60-80% savings) with complete control over your HR operations.

For medium to large enterprises, this model is attractive because it reduces administrative burden and costs while allowing business leaders to retain full strategic oversight of the workforce. The relationship is straightforward: you maintain complete employer control, while we act as your talent and infrastructure partner.

Professional Employer Organization (PEO)

A PEO operates on a co-employment model where the PEO shares legal employer responsibilities with your business. Employees are technically employed by both your company and the PEO, with the latter managing payroll, benefits, and compliance under its own employer identification number.

This structure is particularly useful for small to mid-sized businesses that want enterprise-level benefits and regulatory compliance without building HR infrastructure internally. However, for larger organizations, the co-employment aspect can feel restrictive as it requires sharing responsibilities that many enterprises prefer to keep under direct control.

THIENTU's approach: We don't offer traditional PEO co-employment services. Instead, our Employer of Record (EOR) Vietnam provides a cleaner structure: we become the legal employer for your Vietnam-based HR team, handling all employment compliance, payroll, and regulatory obligations—but you maintain complete operational control over work assignments and performance. There's no co-employment complexity, just clear separation between legal employment (us) and operational management (you).

Recruitment Process Outsourcing (RPO)

RPO is a specialized model where an external partner manages all or part of your company's recruitment and hiring activities. This can include job advertising, candidate sourcing, screening, interviews, assessments, and onboarding. Unlike PEO, the RPO provider doesn't assume co-employment responsibilities—they act as an extension of your internal talent acquisition team.

How THIENTU delivers RPO: Our Staffing Services function as your recruitment arm for building teams in Vietnam. We leverage our database of 30,000+ pre-vetted candidates to source, screen, and place qualified HR professionals in 7-14 working days. For organizations experiencing rapid growth, high-volume hiring, or expansion into APAC markets, our recruitment expertise provides speed, efficiency, and access to deep talent pools—while new hires remain directly employed by your company (or through our EOR Vietnam service if you prefer).

Since this guide focuses on comprehensive HR capacity building rather than just recruitment, we'll now explore the full scope of HR functions you can build in Vietnam through THIENTU BPO.

What Is the Scope of Human Resource Outsourcing?

One of the biggest advantages of building HR teams offshore is flexibility. Organizations can build just a few specialized HR roles or comprehensive HR operations, depending on business needs and growth stage. The scope can range from transactional services like payroll processing to strategic functions such as performance management and workforce planning.

Below are the core HR services commonly built through Vietnam-based teams—and why they deliver strategic value for international businesses:

1. Payroll Processing and Tax Compliance

Payroll is one of the most complex, sensitive, and time-consuming HR tasks. Errors affect employee satisfaction directly and can lead to compliance penalties and reputational damage. Building dedicated payroll capacity ensures accuracy, timeliness, and compliance with relevant employment laws and government requirements.

How THIENTU enables this: Our payroll specialists handle comprehensive payroll operations using advanced software to streamline calculations, minimize errors, and ensure accurate, timely payments. For companies using our EOR Vietnam service, we manage complete payroll compliance for your Vietnam-based employees—including accurate calculation of social insurance contributions, health insurance, unemployment insurance, and mandatory 13th-month pay. This eliminates compliance risk while requiring zero internal payroll expertise for your Vietnam operations.

For businesses, this means predictable costs, reduced legal exposure, and freed capacity for higher-value work.

2. Recruitment and Staffing

Hiring the right people is a competitive advantage, but recruitment is time-intensive and resource-heavy. It's one of the HR functions that costs the most to execute well—and also among the costliest when done poorly. Building dedicated recruitment capacity can cover:

• Job description development, postings, and employer branding
• Resume screening and candidate shortlisting
• Interview coordination and assessments
• Onboarding and orientation programs

How THIENTU enables this: We provide dedicated recruiters from our 30,000+ candidate database who bring larger talent networks, advanced recruitment technology (AI screening tools), and deep market insights. Our teams deliver faster hiring cycles, lower cost-per-hire, and higher quality talent entering your organization. Whether you need recruiters for your Vietnam operations or specialists who support your global hiring initiatives, we deploy qualified professionals in 7-14 working days.

3. Employee Benefits Administration

Designing and managing employee benefits is critical for attracting and retaining top talent, but it's administratively heavy work. Building benefits administration capacity empowers your company to:

• Manage healthcare plans, retirement contributions, and insurance coverage
• Offer competitive benefits packages without overstretching internal HR capacity
• Ensure benefits compliance with labor laws and industry standards

How THIENTU enables this: Our benefits administration specialists integrate with your benefits platforms, streamline enrollment and verification processes, and provide employees with clear, accessible benefits information. They manage the administrative complexity while your onshore HR leadership focuses on benefits strategy and vendor relationships. For Vietnam-based employees under our EOR service, we handle all mandatory local benefits automatically.

This positions benefits as a strategic retention tool while eliminating administrative burden.

4. Training and Development Programs

Employees expect continuous growth opportunities, but building comprehensive training programs internally requires significant resources. Most businesses build training and development capacity offshore for:

• Skills-based training (technical, digital, leadership development)
• Compliance training (safety, data privacy, workplace ethics)
• Employee engagement initiatives (career pathing, mentoring, e-learning platform management)

How THIENTU enables this: Our training and development specialists bring expertise in instructional design, adult learning strategies, and program management. They can design and deliver professional development programs, manage learning management systems, coordinate certification initiatives, and measure training effectiveness. This empowers you with improved workforce performance and reduced turnover without the cost of building an in-house learning and development team.

5. Performance Management Systems

Managing employee performance requires consistent monitoring, data collection, and alignment with company strategy. Access to this performance data allows business leaders to make informed decisions. Building performance management capacity helps you:

• Implement performance appraisal systems and processes
• Set up KPI dashboards and productivity tracking tools
• Facilitate succession planning and leadership development initiatives

How THIENTU enables this: Our HR specialists can manage the operational aspects of performance management—coordinating review cycles, tracking KPI data, administering performance platforms, and generating reports. Instead of HR managers struggling with spreadsheets, you gain access to data-driven insights that support better workforce planning and strategic decision-making, all maintained by your Vietnam-based team.

By building these HR functions through THIENTU BPO, growing businesses significantly reduce HR workloads while achieving 60-80% cost savings. This enables your onshore HR leadership to focus on strategic priorities like culture development, organizational effectiveness, and business partnership—while your Vietnam team ensures operational excellence in execution.

What Industries Are Building HR Teams in Vietnam?

Human resource outsourcing has become a cross-industry practice, but adoption is particularly strong in sectors where compliance complexity, rapid scaling, or workforce management present ongoing challenges.

While any business can benefit from building offshore HR capacity, certain industries have embraced this strategy more aggressively because of their structural demands and growth patterns. Based on our 24 years of experience serving international clients, these are the top industries building HR teams in Vietnam:

1. Technology and SaaS

The technology industry is one of the heaviest users of offshore HR capacity. Tech companies scale rapidly, often expanding across multiple countries in short periods. This creates immediate complexity in payroll, benefits, and compliance across jurisdictions. Simultaneously, competition for top talent is fierce, making efficient recruitment operations critical.

By building HR teams in Vietnam with THIENTU, technology firms gain faster access to recruitment capacity, streamlined onboarding processes, and automated payroll systems that support distributed teams. Our 7-14 day deployment timelines align with the speed tech companies require, while our 30-70% cost savings allow them to redirect resources toward product development and market expansion.

2. E-commerce and Retail

E-commerce companies face dramatic seasonal fluctuations in workforce needs—ramping up quickly for holiday periods, then adjusting capacity during slower quarters. They also operate with thin margins where HR overhead directly impacts profitability.

Building flexible HR capacity in Vietnam allows e-commerce businesses to scale recruitment during growth phases, maintain consistent benefits administration, and manage payroll efficiently across varying headcount levels. Our Staff Augmentation model provides particular value here, offering flexible capacity that adjusts to business cycles without fixed overhead.

3. Financial Services and Fintech

The finance sector emphasizes confidentiality, risk management, and strict adherence to compliance standards. Banks, insurance companies, investment firms, and fintech startups must navigate complex labor laws, data privacy regulations, and internal audit requirements.

Building HR teams in Vietnam through THIENTU allows financial institutions to maintain rigorous compliance while providing competitive employee benefits that attract top-tier talent. Our triple ISO certification—particularly ISO/IEC 27001:2022 for information security and ISO 27701:2019 for privacy management—provides the security framework that financial services companies require. For executives in this sector, the decision to build offshore HR capacity is about safeguarding reputation and maintaining stakeholder confidence while optimizing costs.

4. Professional Services

Consulting firms, agencies, and professional services organizations operate on leveraged business models where every percentage point of margin matters. Their HR needs center on efficient recruitment (particularly for project-based hiring), streamlined onboarding, and accurate compensation administration.

Our experience with professional services clients shows they particularly value our rapid deployment capabilities (10-15 days for complete teams) and flexible engagement models that scale with project pipelines and client demand.

While these four represent the heaviest adopters of Vietnam-based HR teams, we've successfully served clients across healthcare support functions, telecommunications, business services, and manufacturing sectors. The fundamental advantages—cost efficiency, scalability, specialized expertise, and rapid deployment—apply across virtually every industry.

What HR Functions Can You Build in Vietnam?

As mentioned throughout this guide, you can choose to build specific specialized HR roles or comprehensive HR operations in Vietnam. This flexibility makes offshore HR capacity adaptable to different business stages—whether you're scaling rapidly, expanding into APAC markets, or simply optimizing operational costs.

Based on our 24 years of experience, businesses typically build these HR roles and functions in Vietnam:

Recruitment and Talent Acquisition

• Recruiters and talent acquisition specialists
• Sourcing specialists and research analysts
• Interview coordinators and candidate experience managers
• Employer branding and recruitment marketing support

Payroll Operations

• Payroll processors and coordinators
• Payroll analysts and reporting specialists
• Tax compliance coordinators

Employee Benefits and Compensation

• Benefits administrators and enrollment specialists
• Compensation analysts
• Total rewards program coordinators

HR Operations and Administration

• HR generalists and HR coordinators
• HRIS administrators and data management specialists
• Employee records management and documentation
• HR helpdesk and employee inquiry support

Training and Development

• Training coordinators and learning program administrators
• LMS administrators and e-learning specialists
• Training content developers
• Professional development program coordinators

Performance Management

• Performance management coordinators
• KPI tracking and reporting specialists
• Succession planning support

Compliance and Risk Management

• HR compliance specialists and auditors
• Policy documentation and handbook maintenance
• Employment law research and updates

Strategic HR Support

• Workforce planning analysts
• HR analytics and reporting specialists
• Organizational development coordinators

From recruitment and payroll to benefits management and compliance, nearly every HR function can be built in Vietnam depending on your organization's needs. The goal is relieving your onshore HR leadership of routine or highly specialized responsibilities so they can focus on strategy, culture, and business partnership—while ensuring employees receive consistent, high-quality support from your Vietnam-based operational team.

At THIENTU BPO, we help you determine which functions deliver the most value when built offshore based on your current pain points, growth objectives, and cost optimization targets.

Strategic Benefits of Building HR Teams in Vietnam

Business leaders build HR teams in Vietnam not only for cost reduction, but because this strategy delivers measurable strategic value. It's a move that streamlines operations, reduces expenses, and ensures leadership focuses on driving growth rather than managing administrative complexity.

Here are the core strategic benefits for medium to large enterprises:

Focus on Core Business and Strategic Initiatives

With operational HR tasks handled by your Vietnam-based team, executives and onshore HR leaders can concentrate on strategy, organizational development, culture building, and business partnership instead of getting consumed by payroll disputes, compliance paperwork, or recruitment coordination. This sharper focus helps streamline business operations and strengthens overall competitiveness.

Your onshore HR leadership becomes a strategic function rather than an administrative one—exactly what boards and executive teams expect from modern HR organizations.

Dramatic Cost Savings

Running a full in-house HR department in the US, Europe, or Australia is expensive. Salaries, benefits, training, software, infrastructure, and compliance costs all add up quickly. Building HR capacity in Vietnam transforms these into more predictable, scalable expenses that grow with business needs while delivering 60-80% cost reduction compared to domestic hiring.

For a five-person HR operations team that would cost $560,000 annually in the US, the equivalent Vietnam-based team through THIENTU costs approximately $126,000—a $434,000 annual saving that can be redirected toward growth initiatives, technology investments, or margin improvement.

Access to Specialized Expertise

We bring specialists in employment law, compliance, benefits administration, compensation analysis, HRIS management, and employee engagement. Instead of struggling with limited internal expertise or the prohibitive cost of hiring these specialists domestically, you gain immediate access to best practices, deep functional knowledge, and proven methodologies.

Our 24 years of operational experience means we've developed expertise across virtually every HR function and can deploy that knowledge for your organization rapidly.

Flexible Scalability

HR demands rise and fall with hiring surges, restructuring, market expansion, or seasonal cycles. Building HR capacity in Vietnam ensures your HR operations adjust quickly without the delays and expenses of traditional domestic hiring. Need to expand your recruitment team from 2 to 5 recruiters during a growth phase? We deploy the additional capacity in 10-15 days. Need to reduce capacity during slower periods? Our flexible engagement models accommodate this without the complexity of workforce reductions.

This operational flexibility is impossible to replicate with traditional domestic HR expansion.

Enterprise-Grade Technology Access

We invest in HRIS platforms, ATS systems, payroll automation, collaboration tools, and analytics capabilities through our THIENTU Cloud platform and integrated enterprise systems. When you build HR teams with us, your business benefits from this technology infrastructure without capital expenditure or implementation burden. Your executives gain real-time visibility into HR operations and data-driven insights for better decision-making.

The technology that would require six-figure investments and months of implementation becomes accessible immediately through our operational infrastructure.

Speed to Market and Operational Readiness

Traditional domestic HR hiring takes months—from job posting through recruitment, offers, onboarding, and achieving full productivity. We deploy qualified HR professionals in 7-14 working days and complete teams in 10-15 days. This speed advantage means you address capacity gaps, support growth initiatives, or enter new markets months faster than competitors relying on traditional hiring approaches.

In competitive markets, this speed differential can be decisive.

To realize these benefits fully, partner with a provider that has proven expertise in your specific HR functions, demonstrated security and compliance credentials, and operational maturity that ensures consistency and quality. Our triple ISO certification, Samsung Top Global Performer recognition, and 24-year track record provide exactly this foundation.

Potential Challenges and How THIENTU Addresses Them

Understanding potential downsides is essential for making informed decisions and ensuring partnerships deliver expected value. Here are common challenges businesses consider when building offshore HR capacity—and how we address each one:

Concern: Loss of Direct Control

By building HR capacity offshore, leaders place key functions in external hands. While this saves time and cost, some executives initially worry about reduced connection to HR operations and employee relations.

How we address this: Our Offshore Staffing model is specifically designed to maintain your complete operational control. You set priorities, assign work, manage performance, and make all strategic decisions—your Vietnam team provides capacity to execute your direction. We provide infrastructure, compliance support, and operational oversight, but you remain fully in control. Our THIENTU Cloud platform provides real-time visibility into activities and performance, ensuring complete transparency. Many clients report they have more control over their Vietnam teams than domestic employees because of structured communication, clear KPIs, and systematic reporting.

Concern: Cultural Disconnect

HR is closely tied to company culture, and some worry that external teams may not fully capture organizational values or working styles. Without careful integration, employees might sense disconnection from offshore HR support.

How we address this: Cultural alignment begins during recruitment. We screen candidates for cultural compatibility, not just technical skills. During onboarding, we conduct comprehensive orientation covering your company history, mission, values, and cultural norms. We encourage regular interaction between Vietnam and onshore teams to build relationships. Over time, your Vietnam-based HR professionals become deeply integrated into your culture. Our 90%+ retention rates reflect this cultural integration—team members develop genuine connection to the organizations they support.

Concern: Data Security Risks

HR functions handle sensitive employee and company information. Building offshore capacity introduces questions about data protection, privacy compliance, and security protocols.

How we address this: Our triple ISO certification provides comprehensive security assurance. ISO/IEC 27001:2022 ensures information security management meeting international standards. ISO 27701:2019 governs privacy information management including GDPR compliance. Our documented security protocols cover encryption, role-based access controls, incident response, and breach notification. We conduct regular security audits and penetration testing. Our security framework has been validated by enterprises with the most stringent requirements—including Samsung and other Fortune 500 clients who trust us with their most sensitive data. You can review our complete security documentation during partnership evaluation.

Concern: Communication and Collaboration Barriers

Some executives worry that time zone differences, communication styles, or language proficiency might create friction or misunderstandings.

How we address this: Vietnam's GMT+7 time zone provides excellent coverage for APAC operations and reasonable overlap with US and European business hours. Our HR professionals demonstrate strong English communication skills—Vietnam's emphasis on English in higher education ensures business proficiency. We use collaboration platforms (Slack, Microsoft Teams, Zoom) that your teams already use, ensuring seamless integration. Our 24 years of serving international clients means we've developed communication protocols and practices that minimize friction and maximize clarity.

Concern: Quality Consistency

Will offshore teams deliver the same quality as domestic HR operations? Will standards slip during high-volume periods?

How we address this: Our ISO 9001:2015 quality management certification ensures documented, auditable quality processes across all operations. We use standardized workflows, comprehensive training, real-time quality monitoring, and continuous coaching. Our recognition as a Top Global Performer by Samsung validates our ability to maintain exceptional quality under demanding conditions. We implement tiered review processes and ongoing skill development to ensure consistent excellence. Many clients report their Vietnam teams deliver higher consistency than previous domestic operations because of our systematic approach to quality management.

While these concerns are natural, they're also manageable with the right partner. Careful provider selection, clear service agreements, and consistent communication create accountability and alignment. The thousands of organizations successfully building HR teams offshore—including our own client base spanning 24 years—demonstrate that with proper partnership structure, benefits far outweigh risks.

Is Your Business Ready for HR Teams in Vietnam?

If your business is expanding rapidly, struggling with compliance complexity, carrying high HR overhead costs, or facing HR capacity constraints that limit growth, building HR teams in Vietnam may be the logical strategic move. Similarly, if HR bottlenecks are affecting employee experience and retention, exploring offshore HR capacity can relieve internal pressure while raising service quality.

Here's a readiness assessment to guide your decision:

Strategic Indicators:

• ✓ Is your organization expanding into APAC markets or adding international hires?
• ✓ Are you planning significant headcount growth that will strain current HR capacity?
• ✓ Do you need specialized HR expertise (compensation, HRIS, compliance) but can't justify domestic hiring costs?
• ✓ Are competitors in your industry already leveraging offshore HR capacity?

Financial Indicators:

• ✓ Are HR operational costs rising without corresponding efficiency improvements?
• ✓ Would 60-80% cost reduction in HR operations create meaningful budget flexibility?
• ✓ Are you delaying HR technology investments because of cost constraints?
• ✓ Could redirecting HR cost savings toward growth initiatives accelerate market position?

Operational Indicators:

• ✓ Are compliance updates and regulatory changes becoming difficult to manage with current capacity?
• ✓ Do payroll, benefits administration, or recruitment coordination consume excessive leadership time?
• ✓ Are delays in HR processes (hiring, onboarding, performance management) affecting business outcomes?
• ✓ Does your HR team lack specialized skills needed for workforce analytics, strategic compensation, or organizational development?

Cultural Indicators:

• ✓ Are HR bottlenecks starting to affect employee morale and retention?
• ✓ Do employees report slow responses or inconsistent service from HR?
• ✓ Is your HR team overwhelmed with administrative work, unable to focus on strategic initiatives?
• ✓ Would access to 24/7 HR support coverage improve employee experience?

If you answered "yes" to multiple questions across these categories, building HR teams in Vietnam represents a strategic opportunity worth serious evaluation.

The next question is: who should you partner with for this strategic initiative?

Why Choose THIENTU BPO for Your Vietnam-Based HR Team

Building HR capacity offshore is a strategic decision that requires a partner with operational maturity, proven expertise, and infrastructure to deliver consistent quality. Here's why international businesses choose THIENTU BPO:

24 Years of Proven Operational Excellence
We've served international clients since 2000, developing deep expertise across HR functions, industries, and business models. Our experience means we anticipate challenges, apply proven solutions, and deliver reliability that startups and newer entrants cannot match.

Triple ISO Certification for Security, Privacy, and Quality
Our certifications aren't decorative—they're operational frameworks ensuring your HR data, processes, and employee information meet the strictest international standards:

• ISO/IEC 27001:2022: Information security management
• ISO 27701:2019: Privacy information management (including GDPR compliance)
• ISO 9001:2015: Quality management systems

Recognition as Top Global Performer by Samsung
Our honor as Top Global Performer in Call/Chat NPS for Customer Contact Center validates our service quality at enterprise scale. Samsung doesn't recognize average performers—this award reflects operational excellence under demanding conditions.

30,000+ Pre-Vetted Candidate Database
Our extensive talent pool enables rapid deployment (7-14 days for individuals, 10-15 days for teams) without quality compromise. We're not starting recruitment from scratch when you engage us—we're matching from an established, qualified talent pool.

Comprehensive Service Model Flexibility
We offer multiple engagement options rather than one-size-fits-all solutions:

• Offshore Staffing: Dedicated teams you control completely
• EOR Vietnam: Legal employment compliance for Vietnam-based teams
• Staffing Services: Recruitment and placement expertise
• Staff Augmentation: Flexible, project-based capacity

This flexibility allows you to choose the model that fits your current needs and adjust as your strategy evolves.

THIENTU Cloud Platform and Technology Infrastructure
Our proprietary platform provides real-time visibility, seamless integration with your enterprise systems, and collaboration tools that keep distributed teams aligned. You gain enterprise-grade technology without capital investment or implementation burden.

Proven Track Record with Global Enterprises
Our client roster includes Samsung, Shopee, FE Credit, and other leading enterprises that demand operational excellence, security, and results. The trust these organizations place in us reflects our ability to deliver at scale with consistent quality.

Transparent Pricing and Partnership Approach
We discuss all costs upfront—setup fees, monthly rates, technology charges—with no hidden expenses or surprise invoicing. Our goal is building long-term partnerships based on mutual trust and shared success, not transactional vendor relationships.

Frequently Asked Questions About Building HR Teams in Vietnam

What's the difference between your Offshore Staffing and EOR Vietnam services?

Offshore Staffing provides dedicated HR professionals who work exclusively for your organization. You maintain complete operational control—setting priorities, managing performance, directing work—while we provide recruitment, infrastructure, and operational support. You employ the team directly if you have legal entity presence, or we can provide EOR services for employment compliance. EOR (Employer of Record) Vietnam is specifically the legal employment service where we become the legal employer, handling all employment contracts, payroll, tax compliance, and regulatory obligations for your Vietnam-based team. You maintain operational control, but we manage legal employer responsibilities. Most clients use both: Offshore Staffing for the operational model and EOR Vietnam for legal employment compliance.

How do costs compare to hiring HR staff in the US or Europe?

Building HR teams in Vietnam through THIENTU typically delivers 60-80% cost savings compared to equivalent US or European hiring. A mid-level HR specialist costing $70,000-$100,000+ annually in the US (including benefits and taxes) costs approximately $18,000-$30,000 annually when built in Vietnam. For a five-person HR operations team, annual cost is approximately $126,000 versus $560,000 domestically—a $434,000 saving. We provide transparent proposals showing exact costs for your specific requirements, team composition, and engagement model.

How quickly can you deploy HR professionals or complete teams?

We deploy qualified individual HR professionals in 7-14 working days for standard requirements, or 3-5 days for urgent needs when we can match from immediately available candidates. Complete team deployment including recruitment, onboarding, training, and systems integration typically occurs within 10-15 days. This speed is possible because of our 30,000+ pre-vetted candidate database and streamlined processes developed over 24 years. For strategic HR capacity planning, we recommend engaging 4-6 weeks before desired start date for optimal candidate selection and comprehensive preparation.

What HR functions work best when built in Vietnam?

Most HR operational and specialized roles translate extremely well to Vietnam-based teams. We commonly build capacity in recruitment and talent acquisition, payroll processing and tax compliance, benefits administration, HRIS management, training and development coordination, performance management support, HR compliance, and workforce analytics. Functions with clear processes, measurable outputs, and technology-enabled workflows succeed exceptionally well. Strategic HR leadership roles and positions requiring extensive in-person stakeholder interaction typically remain better suited for onshore capacity. We help you determine optimal onshore/offshore distribution during partnership planning.

Do we need to establish a legal entity in Vietnam?

No. Our Employer of Record (EOR) Vietnam service allows you to build HR teams legally in Vietnam without establishing a local entity. We become the legal employer, handling employment contracts compliant with Vietnamese labor law, payroll processing and tax obligations, social insurance and health insurance contributions, mandatory benefits including 13th-month pay, and all regulatory reporting. You maintain complete operational control over work assignments, performance management, and daily activities. This eliminates 3-6 months of entity setup time, legal complexity, ongoing compliance burden, and the fixed costs of maintaining legal presence.

How do you ensure HR professionals understand our specific needs and culture?

Cultural and operational alignment begins during recruitment—we screen for both technical capabilities and cultural compatibility. During onboarding, we conduct comprehensive orientation covering your company history, mission, values, products, cultural norms, and specific operational requirements. We provide your Vietnam team with access to company communications, culture documentation, and employee resources. We encourage regular video interaction between Vietnam and onshore teams to build relationships. Over time, your Vietnam-based HR professionals become deeply integrated into your organization. Our 90%+ retention rates reflect this integration—team members develop genuine connection and understanding of the organizations they support.

What happens if an HR professional doesn't meet performance expectations?

We stand behind our recruitment with clear performance guarantees. If a candidate doesn't meet agreed standards during the probationary period (typically 60-90 days), we replace them at no additional recruitment cost. You only pay ongoing monthly costs. Our rigorous vetting process—including skills assessment, cultural screening, reference verification, and trial projects when appropriate—minimizes this risk. Our typical retention exceeds 90% after the first year, reflecting quality placement and ongoing employee engagement. We also provide ongoing performance management, coaching, and professional development to ensure your team members continuously improve and grow in their roles.

Can we start with a small pilot and expand based on results?

Absolutely—we recommend this approach for organizations new to building offshore HR capacity. Most clients start with 1-3 HR professionals in a single function (recruitment, payroll, or HR operations) to validate the model and build confidence. Once comfortable with partnership quality and results, they expand to 5-10+ team members across multiple HR functions. Our flexible engagement models and volume-based pricing rewards this growth trajectory—you receive better economics as you scale. We've grown with clients from single-person pilots to 20+ person HR operations centers over multi-year partnerships.

How do you handle data security for sensitive employee information?

Data security is paramount for HR functions. Our triple ISO certification provides comprehensive protection: ISO/IEC 27001:2022 ensures information security management, ISO 27701:2019 governs privacy information management including GDPR compliance, and our documented protocols cover encryption, role-based access controls, secure data storage, incident response, and breach notification. We implement least-privilege access ensuring team members only access data necessary for their functions. All systems use encrypted communication and secure cloud storage. We conduct regular security audits, penetration testing, and employee security training. Our security framework has been validated by enterprises with the most stringent requirements—including Samsung and other clients who trust us with their most sensitive data.

What makes THIENTU different from other Vietnam HR providers?

Several factors differentiate us: 24 years of proven operational excellence (not a startup learning at your expense), triple ISO certification demonstrating enterprise-grade security, privacy, and quality management, recognition as Top Global Performer by Samsung validating service quality at scale, 30,000+ candidate database enabling rapid deployment, comprehensive service flexibility (Offshore Staffing, EOR Vietnam, Staffing Services, Staff Augmentation), THIENTU Cloud platform providing real-time visibility, and proven track record with major enterprises. We're not just a recruitment agency or generic BPO—we're specialists in building high-performing offshore HR teams with infrastructure, compliance, and quality management that enterprises require.

Build Your Vietnam-Based HR Team with Proven Expertise

By now, it's clear that building HR teams in Vietnam represents a strategic investment for businesses looking to scale operations efficiently. But it's equally important to recognize that offshore HR capacity isn't a one-size-fits-all solution. The real question is whether your organization is at a stage where this strategy creates meaningful competitive advantage.

If you've been asking whether building HR capacity in Vietnam is the right move, you're not alone. Many growing companies reach a point where HR tasks become too complex, too costly, or too capacity-constrained to manage through continued domestic expansion.

That's where the right partner makes all the difference.

At THIENTU BPO, we specialize in building dedicated, high-performing HR teams tailored to your business needs. With 24 years of proven operational excellence, triple ISO certification for security and quality, and recognition as a Top Global Performer by Samsung, we deliver:

• 60-80% cost savings compared to domestic HR hiring
• Rapid deployment of qualified professionals in 7-14 days, complete teams in 10-15 days
• Specialized expertise across all HR functions from recruitment to payroll to strategic workforce planning
• Complete control through our Offshore Staffing model that keeps you in the driver's seat
• Full compliance through our EOR Vietnam service managing all legal employment obligations
• Enterprise-grade security through triple ISO certification protecting your most sensitive data

From payroll and compliance to recruitment, training, and strategic HR operations support, we offer flexible engagement models that let you focus on strategy while we handle the complexities of team building, infrastructure, and workforce management.

Whether you need dedicated offshore HR teams, compliant hiring through EOR Vietnam, targeted recruitment through staffing services, or flexible capacity via staff augmentation, we're here to help you scale with confidence and control.

Ready to explore how building HR teams in Vietnam can transform your operational economics and strategic capabilities? Contact THIENTU BPO today to discuss your specific needs and receive a transparent, customized proposal.

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