Offshore Outsourcing to Vietnam | THIENTU BPO\\\'s Complete Guide to Smart Outsourcing

Every successful business leader knows that strained resources can hinder sustainable growth. That's why companies worldwide are turning to offshore outsourcing—but the key is choosing the right partner and location. At THIENTU BPO, we've spent 24+ years helping global enterprises access specialized expertise in Vietnam that delivers 30-70% cost savings without compromising quality or operational excellence.

We simplify the process of building your offshore team in Vietnam. By providing enterprise-grade infrastructure, triple ISO-certified security, and rapid 10-15 day deployment, we connect businesses with the talent they need to scale efficiently. Whether you need customer support operations, telesales teams, or dedicated offshore staff, we deliver results backed by our proven track record with Samsung, Shopee, and leading APAC enterprises.

Let's explore offshore outsourcing in detail to help you determine how THIENTU BPO can become your strategic partner for operational excellence and sustainable growth.

What is Offshore Outsourcing?

Offshore outsourcing involves partnering with service providers in a different country—typically one with significant cost advantages—to handle core business processes. We specialize in connecting global businesses with Vietnam's exceptional talent pool, delivering the same quality you'd expect domestically at 30-70% lower costs.

This approach is particularly beneficial for businesses seeking to scale operations without the overhead of domestic hiring. Our offshore model combines client control with full infrastructure support—you maintain direct management of your team while we handle recruitment, workspace, technology, and compliance. The result is seamless collaboration backed by enterprise-grade operations.

Vietnam offers unique advantages as an offshore destination: a highly educated, English-proficient workforce, APAC time zone coverage, and a growing reputation for technology and BPO excellence. We've built our 24-year legacy on connecting businesses with this talent while ensuring security through our ISO/IEC 27001:2022, ISO 27701:2019, and ISO 27001:2013 certifications.

Understanding BPO vs. Offshore Staffing Models

Before selecting an outsourcing strategy, it's important to understand the distinction between traditional BPO and offshore staffing—two models we excel at delivering.

Business Process Outsourcing (BPO) involves delegating entire business functions to us. We manage the complete operation—from hiring and training to performance management and quality assurance. This full-service model is ideal for companies seeking turnkey solutions for customer support, telesales campaigns, or digital advertising operations.

Offshore Staffing provides you with dedicated team members who work exclusively for your business. You maintain complete control over daily operations, task assignments, and management, while we provide the infrastructure, recruitment support, and operational backbone. This model suits businesses that want hands-on team management without the complexity of international expansion.

We offer both models because we understand that different businesses have different needs. Some clients prefer our full BPO services for customer contact operations, while others leverage our offshore staffing solution to build remote development teams or specialized business functions.

Offshore vs. Nearshore vs. Onshore Outsourcing

Understanding these three outsourcing approaches helps determine the best strategy for your business objectives.

Onshore Outsourcing involves partnering with providers within your own country. While this offers minimal cultural differences and time zone alignment, it typically delivers limited cost savings—often only 10-20% compared to in-house hiring. For US-based companies, onshore outsourcing may still cost $40,000-60,000 annually per full-time employee when accounting for provider margins.

Nearshore Outsourcing connects businesses with providers in neighboring countries. For American companies, this often means Mexico, Central America, or Caribbean nations. Nearshore solutions offer moderate cost savings (20-40%) and reasonable time zone compatibility, but may still face infrastructure limitations or talent pool constraints.

Offshore Outsourcing to Vietnam delivers the most significant cost advantages—30-70% savings compared to Western hiring costs—while maintaining enterprise-quality operations. We've proven that geographic distance doesn't mean communication challenges when you partner with the right provider. Our THIENTU Cloud infrastructure enables seamless omnichannel collaboration, and our teams work flexibly across APAC, European, and American time zones.

The cost comparison is compelling: a customer support representative in the US costs $35,000-50,000 annually, while the same role in Vietnam costs $8,000-15,000—and we deliver faster deployment (10-15 days vs. months) with lower turnover rates due to Vietnam's stable workforce.

Why THIENTU BPO for Offshore Outsourcing to Vietnam

We've built our reputation over 24 years by delivering what global enterprises demand: speed, cost efficiency, quality, and security. Here's why companies choose THIENTU BPO:

1. Proven Enterprise Credibility

We're not a startup testing the BPO market. We're a Top 10 BPO provider in Vietnam with certifications that matter: ISO/IEC 27001:2022 for information security, ISO 27701:2019 for data privacy, and ISO 9001:2015 for quality management. Samsung recognized us as their Top Global Performer in Call/Chat NPS for Customer Contact Centers—validation that our operations meet world-class standards.

2. Dual-Model Flexibility

We offer both traditional BPO services and offshore staffing solutions. Need a fully managed customer support operation? We'll handle everything from recruitment to quality assurance. Prefer direct control over your team? Our offshore staffing model gives you dedicated employees supported by our infrastructure—workspace, technology, HR, and compliance—so you can focus on business outcomes rather than operational logistics.

3. Rapid Deployment That Scales

Speed matters when you're scaling operations. We deploy fully operational teams in 10-15 days—not the months typically required for international expansion. Our standard recruitment timeline is 7-14 working days, with urgent hiring completed in 3-5 days. This speed comes from our 30,000+ candidate database and 20+ years of recruitment expertise across customer support, telesales, digital marketing, and technical roles.

4. Cost Savings Without Quality Compromise

We deliver 30-70% cost savings compared to US or Western European hiring, and 30-50% savings compared to India or the Philippines. But cost reduction never means quality reduction. Our rigorous vetting process, comprehensive training programs, and continuous quality monitoring ensure your team performs to enterprise standards from day one.

5. Infrastructure Built for Enterprise Operations

Our THIENTU Cloud platform provides omnichannel contact center capabilities—voice, email, chat, social media—integrated into a single dashboard for seamless customer interactions. We operate 24/7 with redundant systems, backup power, and business continuity protocols that ensure uninterrupted service delivery. Your team works in professional workspace environments with enterprise-grade security and monitoring.

Benefits of Offshore Outsourcing to Vietnam with THIENTU

Partnering with us for offshore outsourcing delivers measurable advantages that directly impact your bottom line and operational efficiency.

Dramatic Cost Reduction

Labor costs in Vietnam are 30-70% lower than Western markets while maintaining comparable productivity levels. This isn't just about lower salaries—you also avoid the hidden costs of domestic employment: healthcare benefits, 401(k) contributions, office space, equipment, and administrative overhead. We handle all employment costs, infrastructure, and operational expenses, delivering transparent pricing with no hidden fees.

Access to High-Quality, English-Proficient Talent

Vietnam's education system emphasizes English proficiency and technical skills, producing graduates well-suited for BPO operations, customer support, and technology roles. Our recruitment team identifies candidates with strong communication skills, cultural adaptability, and technical competence. We rigorously vet every candidate to ensure they align with your company culture and performance expectations.

Faster Time-to-Market

Traditional international expansion requires months of legal setup, office space procurement, recruitment, and training. We eliminate these delays. From your initial staffing request to a fully operational team, we complete deployment in 10-15 days. This speed allows you to respond quickly to market opportunities, seasonal demands, or growth initiatives without lengthy preparation cycles.

Scalability Without Long-Term Commitments

Business needs fluctuate—offshore outsourcing provides the flexibility to scale teams up or down based on demand. Need to expand your customer support team for a product launch? We can add agents in days. Want to test a new market with a small telesales team before full commitment? We enable low-risk experimentation. This agility is impossible with traditional domestic hiring.

Enhanced Focus on Core Business

Outsourcing operational functions allows your internal team to concentrate on strategic initiatives, product development, and customer relationships. While we manage your customer support, telesales, or back-office operations, your leadership focuses on activities that directly drive revenue growth and competitive advantage.

Enterprise-Grade Security and Compliance

Data security isn't negotiable for modern businesses. Our triple ISO certifications—including ISO/IEC 27001:2022 and ISO 27701:2019—demonstrate our commitment to protecting your intellectual property and customer data. We implement comprehensive security protocols, regular audits, and compliance frameworks that meet international standards for data protection and privacy.

THIENTU BPO's Offshore Outsourcing Services

We specialize in building and managing offshore operations across multiple business functions. Our service portfolio reflects 24 years of BPO expertise:

1. Customer Support Services

We deliver inbound and outbound customer contact operations that enhance customer satisfaction while reducing operational costs. Our customer support teams handle inquiries, troubleshooting, order processing, and retention activities across voice, email, chat, and social media channels. Supported by our THIENTU Cloud platform, we provide seamless omnichannel experiences that match or exceed in-house performance standards.

2. Telesales and Telemarketing

With 20+ years of high-volume outbound calling expertise, we excel at appointment setting, lead qualification, sales conversion, and database enrichment. Our telesales teams are trained in consultative selling techniques and equipped with CRM integration to ensure seamless handoffs to your sales organization. Whether you need B2B appointment setting or B2C direct sales, we deliver measurable results.

3. Offshore Staffing Solutions

Build your dedicated remote team in Vietnam with our offshore staffing model. You maintain complete operational control—task assignment, performance management, workflow design—while we provide recruitment, workspace, technology infrastructure, and HR administration. This approach works exceptionally well for companies building remote development teams, digital marketing operations, or specialized business functions.

4. Employer of Record (EOR) Services in Vietnam

Expanding into Vietnam without establishing a legal entity? Our EOR services handle all employment compliance, payroll processing, benefits administration, and regulatory requirements. We become the legal employer of record while you maintain full management control of your team. This eliminates the complexity and cost of incorporating in Vietnam while ensuring complete legal compliance.

5. Digital Advertising and Marketing Support

We support digital campaign management, social media operations, content creation, and marketing analytics. Our teams work as extensions of your marketing department, executing campaigns, monitoring performance, and optimizing results. This is particularly valuable for companies scaling digital operations without expanding internal marketing headcount.

6. Business Intelligence and Data Analytics

Transform data into actionable insights with our analytics teams. We provide market research, data analysis, reporting, and business intelligence support that informs strategic decision-making. Our analysts work with your data systems to identify trends, measure performance, and deliver recommendations that drive business growth.

7. Back-Office Operations

We handle data entry, document processing, database management, and administrative tasks that support your core business. These essential but time-consuming activities are ideal for offshore outsourcing, allowing your in-house team to focus on higher-value work while we ensure accuracy and efficiency in operational processes.

How to Build Your Offshore Team with THIENTU BPO

We've streamlined the offshore team building process into a clear, efficient timeline that minimizes disruption and accelerates value delivery.

Step 1: Discovery and Requirements Definition (1-2 Days)

We begin with a comprehensive consultation to understand your business objectives, operational requirements, and success criteria. Our team gathers details about role responsibilities, required skills, cultural fit preferences, performance metrics, and integration requirements. This foundation ensures we recruit candidates who align precisely with your needs.

Step 2: Recruitment and Candidate Selection (7-14 Days)

Our recruitment team leverages our 30,000+ candidate database to identify qualified professionals. We conduct initial screenings, skills assessments, and cultural fit evaluations. You receive candidate profiles with resumes, assessment results, and our recommendations. For urgent requirements, we can complete this phase in 3-5 days.

Step 3: Final Interviews and Selection (2-3 Days)

We coordinate final interviews between your team and shortlisted candidates. You make the final hiring decisions—we facilitate the process but never pressure you to accept candidates who don't meet your standards. Once selections are confirmed, we immediately begin onboarding preparations.

Step 4: Onboarding and Training (3-5 Days)

We handle all employment documentation, compliance paperwork, and system access provisioning. Your team receives workspace, equipment, technology access, and initial training on your processes, tools, and brand standards. We coordinate knowledge transfer sessions between your internal team and new offshore employees to ensure seamless integration.

Step 5: Go-Live and Ongoing Support (Day 1 Forward)

Your offshore team begins productive work with full operational support from THIENTU. We provide continuous infrastructure management, HR administration, performance monitoring, and escalation support. You maintain direct management control while we handle the operational complexities of running an international team.

The complete timeline from initial consultation to fully operational team: 10-15 days. This speed, combined with our quality standards, differentiates THIENTU from competitors who require months for similar deployments.

THIENTU BPO Success Stories: Proven Results

Our 24-year track record includes measurable success across industries and business functions. Here are real examples of how we've delivered value:

Global Electronics Enterprise: Samsung Customer Contact Excellence

Samsung Vina selected us to manage customer contact operations serving millions of customers across Vietnam. We deployed 60+ customer support agents handling technical support, warranty inquiries, and customer retention. The results earned us Samsung's Certificate of Recognition as Top Global Performer in Call/Chat NPS for Customer Contact Centers—validation that our quality standards match world-class expectations. Our teams maintained 98% customer satisfaction scores while processing 50,000+ monthly interactions across voice, chat, and email channels.

E-Commerce Platform: Shopee Telesales Acceleration

We partnered with Shopee to build a dedicated telesales operation supporting their rapid growth in Southeast Asian markets. We recruited, trained, and deployed 40 telesales representatives in just 10 days—meeting an aggressive timeline for a seasonal promotion launch. Our team generated 15,000+ qualified leads in the first quarter, contributing directly to Shopee's merchant acquisition goals. The operation scaled to 75 representatives within 90 days based on performance results.

Financial Services: Fe Credit Collection Operations

Fe Credit needed a compliant, efficient collections operation to support their consumer lending business. We built a specialized team of 30 collections agents trained in regulatory compliance, negotiation techniques, and customer retention strategies. Our team achieved 92% contact rates and 35% promise-to-pay conversion while maintaining strict adherence to lending regulations and customer treatment standards. The operation has maintained 98% staff retention over 24 months—exceptional stability for collections roles.

Technology Startup: Offshore Development Team

A US-based SaaS company needed to scale their development capacity without Silicon Valley costs. We built a dedicated offshore team of 8 developers, 2 QA specialists, and 1 project coordinator in Vietnam. The team deployed in 12 days and integrated seamlessly with the client's Agile development process. Cost savings exceeded 65% compared to US hiring, and the team's productivity matched their domestic developers within 30 days. The relationship has expanded to 20 team members over 18 months.

Addressing Common Offshore Outsourcing Concerns

We understand that offshore outsourcing represents a significant decision for businesses. Let's address the most common concerns we hear from prospective clients:

"Will communication be effective across time zones?"

We operate flexibly across multiple time zones. Many of our teams work schedules aligned to US, European, or Australian business hours, ensuring real-time collaboration when needed. Our THIENTU Cloud platform enables asynchronous communication through integrated email, chat, and project management tools. We've successfully managed operations for clients across 15+ countries, proving that geographic distance doesn't prevent effective collaboration.

"How do I ensure quality meets our standards?"

Quality assurance is embedded in our operations. We implement comprehensive training programs customized to your processes and standards. Our quality monitoring includes call recordings, performance metrics, customer feedback analysis, and regular audits. You maintain full visibility into performance through real-time dashboards and regular reporting. Most importantly, you control your team's direction—we provide the infrastructure and support to ensure they meet your expectations.

"What about data security and compliance?"

Our triple ISO certifications aren't just credentials—they represent rigorous security frameworks we maintain daily. We implement multi-layered security protocols: physical security at our facilities, network security with encryption and firewalls, access controls with authentication requirements, and regular security audits. We comply with GDPR, CCPA, and industry-specific regulations relevant to your business. Your data security receives the same priority as our enterprise clients like Samsung and Shopee.

"How quickly can I scale operations?"

Scalability is a core advantage of offshore outsourcing. Need to add team members? We can recruit and onboard additional staff in 7-14 days. Need to reduce team size? We manage workforce adjustments while maintaining compliance with employment laws. Seasonal fluctuations, market expansions, or business pivots—we accommodate operational changes without the complexity of managing domestic hiring and terminations.

"What if the partnership doesn't meet expectations?"

We're confident in our service quality, but we understand that business relationships require proven results. Our engagement structures include clear performance metrics, regular review meetings, and transparent communication about challenges and solutions. If performance gaps emerge, we address them immediately with action plans and additional support. Our 98% client retention rate reflects our commitment to partnership success rather than transactional relationships.

Frequently Asked Questions About Offshore Outsourcing to Vietnam

What types of roles can THIENTU recruit for offshore operations?

We specialize in customer-facing roles (customer support, telesales, technical support), digital marketing positions (campaign management, social media, content creation), technical roles (software development, QA testing, data analytics), and administrative functions (data entry, back-office processing, executive assistance). Our 30,000+ candidate database spans entry-level to management positions across these functions.

How does pricing work for offshore outsourcing services?

Pricing depends on role complexity, required skills, team size, and service model (BPO vs. offshore staffing). Our offshore staffing rates typically range from $800-2,500 monthly per employee, covering salary, benefits, workspace, technology, and our management support. Full BPO services are priced based on volume, complexity, and service level requirements. We provide transparent quotes with no hidden fees—what we quote is what you pay.

What's the typical contract structure?

We offer flexible engagement terms based on your needs. Initial contracts often start with 3-6 month terms, allowing you to validate performance before longer commitments. Many clients transition to 12-month agreements once operations stabilize. We accommodate month-to-month arrangements for truly flexible needs, though slightly higher rates reflect the reduced commitment. Our goal is partnership longevity, not contractual lock-in.

How do you handle employee turnover in offshore teams?

Vietnam's BPO industry benefits from lower turnover compared to markets like India or the Philippines. Our average retention exceeds 85% annually. When turnover occurs, we maintain backup candidates and initiate immediate replacement recruitment. We provide 2-4 week knowledge transfer periods to ensure continuity. For critical roles, we can maintain backup staff or cross-train team members to minimize disruption risk.

Can I visit the offshore team in Vietnam?

Absolutely. We encourage client visits to strengthen relationships and provide deeper operational understanding. We coordinate facility tours, team meetings, and working sessions during your visit. Many clients visit quarterly or annually to maintain connection with their offshore teams. Vietnam's growing business travel infrastructure makes visits straightforward from most global markets.

What technology infrastructure do you provide?

Our THIENTU Cloud platform includes omnichannel contact center capabilities (voice, email, chat, social media), CRM integration, workforce management tools, quality monitoring systems, and real-time reporting dashboards. We provide workstations, high-speed internet, backup connectivity, telephony systems, and security infrastructure. For specialized tools (proprietary software, specific platforms), we coordinate access and integration with your systems.

How do you ensure cultural fit between offshore teams and our company?

Cultural alignment begins during recruitment. We assess candidates for adaptability, communication style, and values alignment with your organization. During onboarding, we provide comprehensive training on your company culture, communication expectations, and work style preferences. Ongoing management includes regular feedback loops to identify and address cultural friction points. Our 24 years of experience working with Western enterprises has refined our cultural training programs.

What makes Vietnam competitive compared to other offshore destinations?

Vietnam offers a unique combination of advantages: highly educated, English-proficient workforce; 30-70% cost savings compared to Western markets; political stability and business-friendly government policies; modern infrastructure in major cities; and a growing reputation for BPO excellence. Compared to India or the Philippines, Vietnam provides 30-50% additional cost savings with comparable quality. The workforce is hungry for opportunities, resulting in higher engagement and lower turnover.

Can THIENTU support multiple time zones for global operations?

Yes. We operate 24/7 and staff teams across multiple shifts to support American, European, and APAC time zones. Our infrastructure supports follow-the-sun models where work hands off between teams as the business day progresses globally. We coordinate scheduling to ensure coverage for real-time communication needs while maintaining work-life balance for offshore staff.

What if we need to transition from offshore back to in-house operations?

While we hope partnerships continue long-term, we understand that business priorities change. We support smooth transitions by documenting processes, training your internal team, providing knowledge transfer, and maintaining access to systems during transition periods. Many clients maintain hybrid models—keeping some functions offshore while bringing others in-house—and we accommodate these evolving needs.

Why Choose THIENTU BPO for Offshore Outsourcing to Vietnam

After 24 years in the BPO industry, we've learned that successful offshore partnerships require more than cost savings—they demand trust, quality, and operational excellence.

We deliver all three. Our triple ISO certifications demonstrate our commitment to security and quality management. Our recognition by Samsung as a Top Global Performer validates that our operations meet world-class standards. Our 98% client retention rate proves that we deliver on our promises consistently.

When you partner with THIENTU BPO, you gain more than offshore staff—you gain a strategic partner invested in your success. We provide the infrastructure, expertise, and support that allow you to scale efficiently without the complexity of international expansion. Whether you need a fully managed BPO operation or dedicated offshore staff under your direct control, we customize solutions to your exact requirements.

The offshore advantage is clear: 30-70% cost savings, faster deployment than domestic hiring, access to Vietnam's exceptional talent pool, and operational flexibility that adapts to your business needs. But these advantages only materialize when you partner with a provider who understands enterprise operations, maintains rigorous quality standards, and delivers consistent results.

Ready to Build Your Offshore Team in Vietnam?

We've built hundreds of successful offshore operations for global enterprises over 24 years. We understand your concerns about quality, communication, security, and control—because we address these same concerns for Samsung, Shopee, Fe Credit, and other demanding clients daily.

Let's discuss how offshore outsourcing to Vietnam can accelerate your growth while optimizing your operational costs. Our team will assess your requirements, provide transparent pricing, and develop a customized deployment plan that delivers results within 10-15 days.

Start your offshore journey today. Contact THIENTU BPO for a consultation.

📧 info@thientu.vn | 🌐 thientu.vn | 📍 145B Nguyen Dinh Chinh Street, Ho Chi Minh City, Vietnam