Top 5 Reasons to Outsource to Vietnam in 2025 | THIENTU BPO Insights

Outsourcing has become an essential strategy for businesses seeking resilience, scalability, and cost efficiency. In the post-pandemic era, companies are embracing offshore staffing and IT outsourcing not only to cut costs but also to gain access to global talent, faster scaling, and operational flexibility.

While India and the Philippines remain established outsourcing leaders, Vietnam is rapidly emerging as a global powerhouse in business process outsourcing (BPO), IT services, and offshore team solutions.

BPO vs. KPO: What’s the Difference?

Before exploring why Vietnam is a top choice, it’s important to understand the difference between Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO).

Vietnam offers strong capabilities in both BPO and KPO. However, its greatest strength lies in scalable offshore staffing for BPO functions such as customer experience, IT support, and back-office operations.

Vietnam: A Fast-Rising Outsourcing Hub

Vietnam’s digital economy is growing over 20% annually, making it one of the fastest-growing markets in Asia-Pacific. The government has invested heavily in digital transformation, education, and infrastructure—laying the foundation for world-class outsourcing services.

With more than 400,000 IT professionals and 50,000 new tech graduates every year, Vietnam has become a reliable destination for IT outsourcing, customer service, finance, and administrative roles.

Vietnam’s Strength During COVID-19

Vietnam gained global recognition for its effective pandemic response, which extended into the outsourcing sector. Companies like THIENTU BPO successfully maintained business continuity plans, ensuring global clients experienced minimal disruption even during lockdowns.

Top 5 Reasons to Outsource to Vietnam

1. English Language Proficiency

Vietnam ranks 8th in Asia for English skills (EF EPI), making it well-suited for customer-facing support teams and global collaboration.

2. Business-Friendly Environment

As a WTO member with 15+ free trade agreements, Vietnam offers a stable, investment-friendly regulatory landscape. Foreign businesses benefit from simplified business processes and strong FDI inflows.

3. Competitive Cost Advantage

• Labor cost savings up to 90%

• IT development 50% cheaper than in Western markets

• Developer salaries average $20–$40/hour, compared to $80–$150/hour in the U.S./Europe.

4. Skilled Workforce with High Literacy

• 95%+ literacy rate

• 280,000+ university graduates annually

• Strong STEM education pipeline supplying high-quality IT and technical talent.

5. Robust Digital Infrastructure

Vietnam’s National Digital Transformation Program is expanding access to:

• Cloud computing

• Cybersecurity frameworks

• Nationwide 5G rollouts

This ensures secure, reliable, and scalable outsourcing operations.

Vietnam’s Growing IT Outsourcing Sector

Vietnam is now seen as a strong alternative to India and China for software development, engineering services, and product support. With 250+ accredited IT programs and investments from Intel, Samsung, LG, Microsoft, and Canon, Vietnam continues to prove its cost-to-quality advantage.

Why Companies Partner with THIENTU BPO

With over 20 years of BPO leadership, THIENTU BPO is among Vietnam’s most trusted outsourcing providers.

Our advantages include:

• ISO/IEC 27001:2022 certified data security

• ISO 9001:2015 quality systems

• Dedicated offshore teams for IT, customer support, finance, and back-office

• Flexible staffing models for short-term or long-term scaling

Final Thoughts: Outsource with Confidence in Vietnam

Vietnam combines affordability, digital readiness, skilled talent, and stability, making it one of the best outsourcing destinations in 2025.

Whether you’re launching a customer support center, scaling a tech team, or decentralizing operations, Vietnam—and THIENTU BPO—offer the right mix of cost savings and service excellence.

📧 Contact us: info@thien.vn

Frequently Asked Questions

Q: Why outsource to Vietnam instead of India or the Philippines?
Vietnam offers cost savings, skilled IT talent, and strong English proficiency, with a growing reputation for stability and service quality.

Q: What roles can be outsourced to Vietnam?
Businesses can offshore staff for IT, customer support, content moderation, finance, design, marketing, and administration. Roles include software developers, data analysts, CX agents, and finance professionals.

Q: Is outsourcing to Vietnam secure?
Yes. With ISO/IEC 27001:2022 and ISO 9001:2015 certifications, THIENTU BPO ensures data protection and compliance.

Q: How quickly can teams be set up?
Most projects go live within 10–15 business days, depending on scale and complexity.