How to Launch an Offshore Team in Vietnam | THIENTU BPO Offshore Staffing Guide

Outsourcing today isn’t just about saving money—it’s about building the right team, in the right location, with the right infrastructure.

At THIENTU BPO, we specialize in helping global companies launch offshore teams in Vietnam that are secure, scalable, and seamlessly integrated. In this guide, we’ll walk you through how offshore staffing works, the most common models, and a real-world case study where a gaming support team went live in under three weeks.

Offshore Staffing vs. Offshore Outsourcing

When scaling internationally, businesses often confuse offshore staffing with offshore outsourcing.

THIENTU BPO helps you choose the model that best aligns with your budget, management style, and long-term goals.

How Offshore Staffing Works at THIENTU BPO

We’ve developed a proven 4-step process that can get your team live in as little as 3–4 weeks.

Step 1: Define Requirements

We start with a discovery session to capture your needs:

• Headcount, roles, and go-live timeline

• Candidate selection process (resume reviews vs. interviews)

• Hardware/software requirements & compliance settings

• Training plans and assessment criteria

• Communication protocols and reporting standards

This becomes a clear implementation roadmap for both teams.

Step 2: Build Your Team

Our recruiters source top talent aligned with your skills, culture, and budget. IT teams prepare secure workstations (on-site or remote) with pre-installed tools, licenses, and compliance setups.

Typical time-to-fill: 14–21 days.

Step 3: Training & Daily Support

Your offshore team receives training directly from your organization, ensuring alignment with your workflows and quality standards.

Meanwhile, THIENTU provides a dedicated Account Manager to coordinate daily communication, workflow updates, and KPI tracking.

Step 4: Full Operational Support

We manage the backend so you can focus on results:

• HR, payroll, and compliance

• IT support & secure infrastructure

• Attendance, leave, and quality reporting

• Continuous learning and process updates

Offshore Staffing Models We Offer

1. Dedicated Teams

• Exclusive team working only for you

• Best for long-term projects and deep integration

• High control, high cohesion

2. Staff Augmentation

• Add remote specialists to fill short-term gaps

• Ideal for fluctuating workloads or niche expertise

• Flexible and cost-efficient

3. Hybrid Models

• Combine dedicated teams + augmentation

• Perfect for businesses needing scalability and agility

• Balanced control and flexibility

Case Study: Gaming Support Team in 3 Weeks

A global gaming company partnered with THIENTU to launch a dedicated offshore support team in Vietnam.

• All roles filled in 10 business days

• Workstations ready within 5 days

• Training conducted jointly with the client

• Go-live achieved in under 3 weeks

• THIENTU handled administration & IT while the client retained full operational control

Common Offshore Staffing Challenges & Solutions

• Communication & Time Zones → We support flexible schedules and multi-channel communication.

• Cultural Fit → We recruit candidates with proven adaptability and encourage direct client engagement.

• Quality & Productivity → You maintain control; we reinforce it with monitoring, reporting, and HR support.

Risk Management & Data Security

THIENTU BPO is ISO/IEC 27001:2022 certified, ensuring world-class standards for data protection and operational security.

• Enforced access control & encryption

• Regular internal audits & compliance monitoring

• GDPR and HIPAA readiness

Your offshore teams are fully compliant, secure, and audit-ready.

Why Choose THIENTU BPO for Offshore Staffing?

• Award-Winning Performance – Samsung Global Top Performer (Call/Chat NPS 2024)

• 20+ Years of Expertise – Proven experience building offshore teams in Vietnam

• ISO-Certified Security – ISO/IEC 27001:2022 & ISO 9001:2015

• Rapid Team Deployment – Live in 2–4 weeks

• Transparent SLAs – Daily reports, KPI tracking, SLA commitments

• Flexible Models – Dedicated, augmented, or hybrid staffing

Frequently Asked Questions

Q: How fast can my offshore team be live?
A: Typically within 2–4 weeks, depending on requirements.

Q: Who manages the offshore staff?
A: You oversee daily tasks; we handle HR, payroll, and infrastructure.

Q: Can we visit our offshore team in Vietnam?
A: Yes. Many clients visit our offices to meet and integrate with their teams.

Q: How do you ensure quality?
A: Rigorous hiring, ongoing training, and KPI-driven monitoring—plus your direct oversight.

Q: What industries do you serve?
A: IT, gaming, fintech, e-commerce, logistics, and more.

Ready to Build Your Offshore Team?

Scale globally with confidence. With THIENTU BPO, your offshore team in Vietnam will be secure, efficient, and fully aligned with your business goals.

Contact us today: info@thien.vn