Onshore Outsourcing in Vietnam: When Local BPO Makes Strategic Sense | THIENTU BPO

Every successful business leader knows that strained resources can hinder sustainable growth. That's why many businesses turn to outsourcing—but the key is choosing the right location and partner. While we at THIENTU BPO specialize in offshore staffing and BPO services from Vietnam, we recognize that onshore outsourcing—where Vietnamese businesses partner with local providers—offers distinct advantages for companies prioritizing domestic operations.

With over 24 years of proven BPO leadership in Vietnam, we help businesses evaluate their outsourcing options strategically. Whether you need onshore support within Vietnam or offshore teams that deliver 30-70% cost savings, we provide the expertise and infrastructure to drive measurable results. Let's explore onshore outsourcing in detail to help you determine the best approach for your operational and strategic objectives.

What is Onshore Outsourcing?

Onshore outsourcing, also known as domestic outsourcing, involves hiring service providers within your own country to handle one or more core business processes. For Vietnamese companies, this means partnering with local BPO providers like THIENTU BPO to maintain direct communication and achieve operational efficiency while supporting the domestic economy.

This approach is particularly beneficial for tasks where native fluency enhances customer satisfaction—such as customer support, telesales, or technical assistance for Vietnamese-speaking customers. Onshore providers bring shared understanding of local business practices and regulatory standards, ensuring smooth collaboration and compliance. Keeping operations within Vietnam means faster, more efficient service for customers with specialized or complex needs, while maintaining the highest levels of quality control and hands-on participation in business processes.

For Vietnamese companies requiring domestic operations alongside international reach, we offer both onshore and offshore solutions—giving you flexibility to optimize each function based on your specific requirements.

Onshore vs. Nearshore vs. Offshore Outsourcing: Understanding Your Options

When evaluating outsourcing strategies, understanding the differences between onshore, nearshore, and offshore models helps determine the best fit for your business needs.

Onshore Outsourcing is ideal for companies that value complete cultural alignment and seamless integration with Vietnamese business practices. While costs are higher than offshore alternatives, this investment appeals to businesses that must meet specific regulatory requirements or maintain tighter controls around complex customer interactions.

Nearshore Outsourcing involves service providers in nearby countries—for Vietnamese businesses, this might include partners in Thailand, Malaysia, or Singapore. This approach offers moderate cost savings while maintaining regional proximity and cultural compatibility.

Offshore Outsourcing connects businesses with service providers in distant countries, offering significant cost savings and access to global talent pools. At THIENTU BPO, we serve as the offshore partner for businesses in the US, Europe, Australia, and across APAC—delivering 30-70% cost savings compared to Western hiring while maintaining enterprise-grade operations backed by our ISO/IEC 27001:2022, ISO 27701:2019, and ISO 27001:2013 certifications.

The right choice depends on your business goals, the nature of outsourced tasks, and the value you place on quality versus cost. We help Vietnamese companies build optimal hybrid strategies—combining onshore operations for customer-facing roles with offshore teams for back-office functions, digital services, or international market expansion.

Benefits of Onshore Outsourcing Services in Vietnam

Exploring outsourcing options allows businesses to enhance productivity, streamline operations, and deliver exceptional customer experiences—all without sacrificing seamless alignment with operational standards. Below, we highlight the key benefits of onshore outsourcing to demonstrate how it can be a strategic solution tailored to your business needs.

1. Eliminates Language and Cultural Barriers

Miscommunications have the potential to derail operations and frustrate customers, especially when serving Vietnamese-speaking markets. Onshore outsourcing eliminates language or cultural barriers by ensuring effective communication with teams who speak the same language and understand local cultural nuances. We provide native Vietnamese customer support, telesales, and business process services that deliver seamless collaboration and exceptional customer experiences—backed by our 20+ years of experience serving Vietnamese enterprises like MB Bank and FE Credit.

2. Delivers Cost-Effectiveness Without International Complexity

Onshore outsourcing reduces the higher costs associated with in-house teams when fully considering benefits, taxes, management, and infrastructure costs. By partnering with THIENTU BPO as your domestic provider, you avoid the financial commitments tied to full-time employees—like healthcare, social insurance contributions, and office overhead. Our flexible outsourcing options allow you to scale your workforce as needed, optimizing costs without sacrificing quality or efficiency.

With our THIENTU Cloud omnichannel platform and 24/7 operations infrastructure, you gain enterprise-grade capabilities without the capital investment—deploying your team in 10-15 days, not months.

3. Maintains Operations Within Vietnam

Onshore outsourcing keeps operations within Vietnam, strengthening local communities and contributing to the national economy. This approach resonates with Vietnamese consumers who value businesses that invest in the local workforce. By maintaining a domestic team through THIENTU BPO, companies demonstrate commitment to local growth—building goodwill and enhancing their brand identity as a business that supports and prioritizes its community.

Our Ho Chi Minh City headquarters (145B Nguyen Dinh Chinh Street) serves as the foundation for both our domestic Vietnamese operations and our international offshore staffing services—offering flexibility for companies pursuing both markets.

4. Ensures Cultural Alignment and Business Practice Compatibility

Cultural barriers can arise when working with international partners, as business practices and expectations vary across regions. While skilled offshore providers work to minimize these challenges, onshore operations eliminate them entirely. We understand Vietnamese business culture, regulatory requirements, and market expectations—ensuring seamless team collaboration that enhances customer satisfaction and operational efficiency.

For companies requiring both domestic and international operations, our dual model delivers the best of both worlds: onshore teams for local market engagement and offshore teams for cost-optimized global functions.

5. Streamlines Onboarding and Compliance

Onboarding is a critical step in building successful outsourcing partnerships, and onshore providers make the process seamless. Legal agreements, labor contracts, and compliance paperwork align with Vietnamese employment law—simplified and straightforward. We handle all employment documentation and regulatory requirements on your behalf, ensuring full compliance with local standards.

Training and brand integration are also more efficient with onshore operations. We facilitate in-person training, shadowing, and ongoing site visits at our Ho Chi Minh City facilities—no visas, passports, or extensive travel plans required. Our rigorous vetting process ensures associates are aligned to your company culture from day one—not months later.

Real-World Applications: Onshore Outsourcing Examples in Vietnam

Building on the key advantages outlined above, onshore outsourcing offers real-world benefits that significantly impact business efficiency and success for Vietnamese enterprises.

Example 1: E-Commerce Customer Support A growing e-commerce platform based in Hanoi can seamlessly collaborate with our Ho Chi Minh City operations—maintaining Vietnamese-language customer support that operates within the same time zone and cultural context. By outsourcing customer service to THIENTU BPO, the business focuses on product development and marketing while gaining best-in-class customer support processes and tools to optimize satisfaction scores and maximize business outcomes.

Example 2: Financial Services Compliance Vietnamese banks and fintech companies requiring strict regulatory compliance benefit from onshore outsourcing that ensures adherence to State Bank of Vietnam regulations. We've supported financial services clients like FE Credit with compliant, secure operations backed by our ISO 27001:2013 Data Protection & Risk Compliance certification—delivering the control and transparency required for sensitive financial processes.

Example 3: Hybrid Strategy for Cost Optimization Many Vietnamese companies implement hybrid outsourcing strategies, leveraging different models to meet specific needs. For instance, a telecommunications provider might partner with THIENTU BPO for onshore Vietnamese customer support while utilizing our offshore teams for digital advertising, back-office data entry, or business intelligence functions. This approach ensures high-quality customer interactions that drive satisfaction while maintaining cost-efficient production for non-customer-facing operations.

Types of Onshore Outsourcing Services We Provide

We offer comprehensive business process outsourcing (BPO) services for Vietnamese companies requiring domestic operations:

1. Customer Support Services – Inbound and outbound customer contact operations in Vietnamese and English
2. Telesales & Telemarketing – High-volume outbound calling campaigns with 20+ years of proven success
3. Technical Support – IT helpdesk and technical assistance for Vietnamese-speaking customers
4. Digital Advertising – Marketing campaign management and digital services
5. Business Intelligence and Analytics – Data analysis and insights for informed decision-making
6. Back-Office Operations – Data entry, database management, and administrative support
7. Lead Generation and Qualification – Sales enablement and appointment setting
8. Quality Assurance – Process monitoring and performance optimization

For Vietnamese companies also pursuing international expansion, we offer offshore staffing services that allow you to build teams abroad while leveraging our infrastructure—creating a complete domestic and international outsourcing strategy under one trusted partner.

Finding a Trusted Onshore Outsourcing Partner in Vietnam

When evaluating onshore outsourcing providers in Vietnam, consider the following critical factors:

Track Record and Stability

• How long has the business been operational? (THIENTU BPO: 24+ years since 2000)
• What is their operating scale and footprint? (30,000+ candidate database, enterprise infrastructure)
• How did they handle changing business climates? (Sustained growth through pandemic and economic shifts)

Operational Excellence

• Do they have best practices, processes, and tools in place? (THIENTU Cloud omnichannel platform, 24/7 operations)
• What certifications validate their capabilities? (Triple ISO certified: 27001:2022, 27701:2019, 27001:2013)
• Can they demonstrate measurable results? (Top Global Performer Award from Samsung for Call/Chat NPS)

Client Relationships

• How long have they worked with existing customers? (Long-term partnerships with Samsung, Shopee, FE Credit)
• Would they allow you to speak with current customers? (Client references available upon request)

Security and Compliance

• Do they have appropriate systems to handle intellectual property and customer data securely? (Enterprise-grade data security with ISO certifications)
• Are onboarding processes and billing procedures transparent? (Clear documentation and transparent pricing)

At THIENTU BPO, we meet every requirement for a trusted onshore outsourcing partner in Vietnam. With 24 years of proven leadership, enterprise-grade infrastructure, and certifications that ensure security and compliance, we deliver measurable results for Vietnamese businesses requiring domestic operations—and international companies seeking offshore teams that deliver 30-70% cost savings without compromising quality.

Why Choose THIENTU BPO for Your Outsourcing Strategy

Whether you require onshore operations within Vietnam or offshore teams that reduce costs while maintaining enterprise quality, we provide the expertise and infrastructure to support your growth:

• 24+ Years of Proven Expertise – Established in 2000, trusted by Samsung, Shopee, and leading enterprises across APAC
• Triple ISO Certified – ISO/IEC 27001:2022, ISO 27701:2019, ISO 27001:2013 for information security and data protection
• Award-Winning Performance – Top Global Performer in Call/Chat NPS for Customer Contact Center (Samsung)
• Rapid Deployment – 7-14 days standard recruitment | 10-15 days full team deployment
• Cost Optimization – 30-70% savings vs. Western hiring for offshore teams | Cost-effective onshore operations within Vietnam
• Complete Infrastructure – THIENTU Cloud omnichannel platform | 24/7 operations | Dedicated support teams
• Flexible Models – Choose from full-service BPO, offshore staffing with client control, or Employer of Record (EOR) services

Frequently Asked Questions About Onshore Outsourcing

1. What is the difference between onshore and offshore outsourcing? Onshore outsourcing involves partnering with service providers within your own country (for Vietnamese businesses, this means working with local providers like THIENTU BPO). Offshore outsourcing involves service providers in distant countries—we serve as the offshore partner for international businesses seeking Vietnam-based teams that deliver 30-70% cost savings compared to Western hiring while maintaining enterprise-grade operations.

2. How quickly can THIENTU BPO deploy an onshore team in Vietnam? We deploy fully operational onshore teams in 10-15 days from project kickoff. Our standard recruitment process takes 7-14 working days, with urgent hiring completed in 3-5 days when needed. Our 30,000+ candidate database and 24 years of recruitment expertise enable rapid deployment without compromising quality or cultural fit.

3. What industries does THIENTU BPO serve for onshore outsourcing? We serve Vietnamese enterprises across multiple sectors: e-commerce and retail, financial services (banking and fintech), telecommunications, technology companies, insurance, automotive, and consumer electronics. Our proven track record with clients like FE Credit and major Vietnamese enterprises demonstrates our capability to deliver industry-specific solutions with full regulatory compliance.

4. How does THIENTU BPO ensure quality and compliance for onshore operations? Our triple ISO certifications (ISO/IEC 27001:2022, ISO 27701:2019, ISO 27001:2013) validate our commitment to information security, data protection, and quality management. We maintain rigorous quality assurance processes, transparent reporting, and full compliance with Vietnamese employment law and industry-specific regulations. Our Top Global Performer Award from Samsung confirms our operational excellence at the enterprise level.

5. Can THIENTU BPO support both onshore and offshore operations simultaneously? Yes—we specialize in hybrid outsourcing strategies. Many clients maintain onshore teams in Vietnam for customer-facing operations while leveraging our offshore staffing model for cost-optimized back-office functions, digital services, or international market expansion. This approach delivers the cultural alignment and control of onshore operations with the cost savings of offshore teams—maximizing efficiency across your entire operation.

6. What services does THIENTU BPO provide for onshore outsourcing in Vietnam? We offer comprehensive BPO services including customer support (inbound and outbound), telesales and telemarketing, technical support, digital advertising, business intelligence and analytics, back-office operations, lead generation, and quality assurance. All services are customized to your exact business needs and delivered with enterprise-grade infrastructure backed by our THIENTU Cloud omnichannel platform.

7. How does pricing work for onshore vs. offshore outsourcing with THIENTU BPO? Onshore operations within Vietnam offer cost advantages compared to building in-house teams—eliminating expenses like employee benefits, office overhead, and management infrastructure. Offshore teams for international clients deliver even greater savings: 30-70% cost reduction compared to US or Western European hiring, with transparent pricing and no hidden fees. We provide customized quotes based on your specific requirements, service scope, and deployment timeline.

8. What makes THIENTU BPO different from other onshore outsourcing providers in Vietnam? Our 24 years of proven expertise, triple ISO certifications, and award-winning performance (Top Global Performer for Samsung) set us apart. We offer both traditional BPO (full-service operations) and offshore staffing (client-controlled teams with our infrastructure support), giving you flexibility other providers cannot match. Our 30,000+ candidate database, THIENTU Cloud platform, and enterprise-grade infrastructure ensure rapid deployment with sustained quality—from day one, not months later.

9. How does THIENTU BPO handle data security for onshore operations? We maintain enterprise-level data security backed by ISO/IEC 27001:2022 (Information Security Management) and ISO 27701:2019 (Privacy Information Management) certifications. Our secure infrastructure includes encrypted communications, access controls, regular security audits, and full compliance with Vietnamese data protection regulations. We've earned the trust of major enterprises like Samsung and financial services clients requiring the highest security standards.

10. Can I visit THIENTU BPO's facilities for onshore operations? Yes—our headquarters at 145B Nguyen Dinh Chinh Street, Ho Chi Minh City welcomes client visits for training, onboarding, and ongoing collaboration. We facilitate in-person shadowing, team meetings, and site inspections to ensure complete transparency and alignment with your operational standards. For international clients evaluating Vietnam as an offshore destination, we provide facility tours and demonstrations of our enterprise infrastructure.

Ready to Optimize Your Operations with Strategic Outsourcing?

Whether you need onshore operations within Vietnam or offshore teams that deliver 30-70% cost savings, THIENTU BPO provides the expertise, infrastructure, and proven track record to support your growth. We've helped enterprises like Samsung, Shopee, and FE Credit achieve measurable results through customized outsourcing solutions—and we're ready to do the same for your business.

Contact us today to discuss your outsourcing strategy:

• info@thientu.vn
• thientu.vn
• 145B Nguyen Dinh Chinh Street, Ho Chi Minh City, Vietnam

Let's build your optimal outsourcing solution—whether onshore, offshore, or a hybrid approach that maximizes efficiency across your entire operation.