10 Offshore Outsourcing Examples: How We Help Companies Scale Smarter in 2025

Offshore outsourcing has evolved from a cost-cutting tactic into a strategic growth driver for companies worldwide. At THIENTU BPO, we've spent over 24 years helping businesses access specialized talent, reduce operational costs by 30-70%, and deploy fully operational teams in just 10-15 days—not months.

Whether you're a FinTech startup needing 24/7 customer support or a SaaS company looking to scale your development team, offshore outsourcing examples from our client portfolio demonstrate how the right partner can transform your operations while maintaining enterprise-grade quality.

What Is Offshore Outsourcing? Understanding the Model

Offshore outsourcing is the practice of partnering with external service providers in foreign countries to handle specific business functions or processes. This strategic approach allows companies to focus on core competencies while delegating specialized tasks to expert teams overseas.

At THIENTU BPO, we distinguish ourselves through a dual model approach:

• Traditional BPO Services: We manage complete end-to-end operations—customer support, telesales, digital advertising, and business intelligence
• Offshore Staffing: You maintain full control over your team while we provide recruitment, infrastructure, compliance, and operational support
• Employer of Record (EOR): We handle all employment compliance and payroll management for your Vietnam operations

This flexibility means you get exactly the level of control and support your business needs, backed by our ISO/IEC 27001:2022, ISO 27701:2019, and ISO 27001:2013 certifications for data security and quality management.

Why Companies Choose THIENTU for Offshore Outsourcing

1. Proven Track Record with Enterprise Clients

We've earned the trust of global leaders including Samsung (who honored us as Top Global Performer in Call/Chat NPS for Customer Contact Center), Shopee, and Fe Credit. Our 24+ years in business means we've navigated every challenge offshore outsourcing can present—and developed systems to deliver consistent, measurable results.

2. Speed to Deployment

Our recruitment infrastructure includes a 30,000+ candidate database and established processes that deliver:

• 7-14 working days for standard recruitment
• 3-5 days for urgent placements
• 10-15 days for complete team deployment with onboarding

This isn't theoretical—these are actual timelines from recent client deployments across customer support, telesales, and technical roles.

3. Cost Efficiency Without Quality Compromise

We deliver 30-70% cost savings compared to US or Western European hiring, and we're 30-50% more affordable than traditional outsourcing destinations like India or the Philippines. Our Ho Chi Minh City location provides exceptional value while maintaining the quality standards demanded by Fortune 500 clients.

4. Enterprise-Grade Infrastructure

Our THIENTU Cloud omnichannel platform supports 24/7 operations with seamless integration into your existing systems. Every team operates within our triple-ISO-certified security framework—critical for industries like financial services, healthcare, and technology.

5. Client-Controlled Flexibility

Unlike rigid BPO contracts, our offshore staffing model means your team members report directly to you. You control workflows, priorities, and culture while we handle recruitment, HR compliance, payroll, workspace, technology, and ongoing support.

10 Real Offshore Outsourcing Examples from THIENTU Clients

Example 1: Customer Support for a FinTech Platform

Challenge: A US-based digital lending platform needed to scale customer support from 5 to 60 agents during a product launch without compromising response times or compliance standards.

Solution: We deployed a dedicated customer support team in 14 days, providing inbound and outbound support across email, chat, and phone channels through our THIENTU Cloud platform.

Results:

• 60 agents operational within 14 days
• 98% customer satisfaction rating maintained
• 65% cost reduction versus US-based hiring
• Full PCI-DSS compliance for payment data handling

This offshore outsourcing example demonstrates how we help FinTech companies scale support operations rapidly while maintaining the security and compliance standards their industry demands.

Example 2: Software Development for an E-commerce Startup

Challenge: A growing e-commerce platform needed to accelerate feature development but lacked the budget for a full in-house development team in their home market.

Solution: We recruited a dedicated team of 8 software developers with expertise in React, Node.js, and AWS infrastructure. The client maintained full control over sprint planning and code reviews while we provided workspace, equipment, and HR support.

Results:

• Development team deployed in 12 days
• 50% cost savings versus local hiring
• Direct integration with client's existing development workflow
• Team scaled to 15 developers within 6 months

Example 3: Virtual Executive Assistants for a Digital Marketing Agency

Challenge: A fast-growing agency needed administrative support for scheduling, email management, client communication, and project coordination—but didn't want to sacrifice productivity or client relationships.

Solution: We provided three virtual executive assistants with strong English communication skills, trained specifically on the agency's tools (Asana, HubSpot, Google Workspace) and client communication protocols.

Results:

• 3 VAs operational within 7 days
• Agency executives saved 15+ hours weekly on administrative tasks
• 55% cost reduction versus local administrative hires
• Team expanded to 7 VAs within one year

Example 4: Data Entry and Processing for a Logistics Company

Challenge: A regional logistics provider needed to digitize and process thousands of shipping documents monthly but lacked the internal capacity to handle the volume.

Solution: We deployed a 12-person data entry team with experience in logistics documentation, trained on the client's proprietary systems and quality standards.

Results:

• 12-person team deployed in 10 days
• 99.7% data accuracy maintained
• Processing time reduced by 40%
• 60% cost savings versus expanding local operations

This offshore outsourcing example shows how we help companies handle high-volume back-office operations with speed and precision.

Example 5: Call Center Operations for a Telecommunications Provider

Challenge: A regional telecom needed to expand customer service capacity for technical support inquiries while controlling costs and maintaining service quality.

Solution: We established a 50-seat inbound call center with tier-1 and tier-2 technical support capabilities, operating 24/7 coverage across multiple time zones.

Results:

• 50-agent contact center operational in 15 days
• 24/7 coverage across all time zones
• Average handle time reduced by 18%
• Customer satisfaction scores improved from 82% to 91%
• 45% cost reduction versus expanding domestic operations

With over 20 years of proven telesales and customer contact expertise—including our Samsung Top Global Performer recognition—this is exactly the type of high-volume operation we excel at.

Example 6: IT Support for a Healthcare Technology Company

Challenge: A healthcare SaaS provider needed round-the-clock technical support for their hospital clients across multiple countries but couldn't afford 24/7 coverage with local staff.

Solution: We deployed a tiered IT support team (L1, L2 technical support) with healthcare software experience, integrated with the client's ticketing system and escalation protocols.

Results:

• 15-person support team deployed in 14 days
• 24/7 coverage established
• Average resolution time improved by 25%
• 98% client satisfaction rating
• ISO 27001-certified operations ensured HIPAA-compliant data handling

Our triple ISO certifications made us the natural choice for this healthcare application where data security and privacy compliance were non-negotiable.

Example 7: Market Research and Data Analysis for a Business Intelligence Firm

Challenge: A market intelligence company needed to scale their research and analysis capacity to handle increased client demand without the overhead of full-time analysts.

Solution: We recruited a team of 6 business analysts with experience in market research methodologies, data visualization, and industry analysis across technology and financial services sectors.

Results:

• Research team operational in 12 days
• Report turnaround time reduced by 35%
• Analysis quality maintained or improved across all metrics
• 50% cost savings versus local analyst hiring

This offshore outsourcing example demonstrates our Business Intelligence and Analytics capabilities—one of our core service offerings where we combine analytical expertise with cost efficiency.

Example 8: Accounting and Finance Support for a SaaS Startup

Challenge: A fast-growing SaaS company needed professional bookkeeping, financial reporting, and accounts receivable management but wasn't ready to hire a full finance team.

Solution: Through our Employer of Record (EOR) service, we hired and managed a 3-person finance team on behalf of the client, handling all Vietnam employment compliance, payroll, and benefits while the team reported directly to the client's CFO.

Results:

• Finance team deployed in 10 days
• Monthly financial close reduced from 12 days to 5 days
• Clean financial records prepared for Series A fundraising
• 65% cost savings versus US-based finance hires

Example 9: Content Creation and SEO for a Digital Media Company

Challenge: A content marketing agency needed to scale their content production and SEO optimization capabilities to serve growing client demand across multiple industries.

Solution: We built a 10-person team including content writers, SEO specialists, and graphic designers, all with strong English skills and experience in B2B and B2C content marketing.

Results:

• Content team deployed in 14 days
• Content production capacity increased 300%
• Client SEO rankings improved by average of 24 positions
• 55% cost reduction versus freelance or agency rates

This demonstrates our Digital Advertising service capabilities—helping companies scale their marketing operations with specialized talent at sustainable costs.

Example 10: Cloud Infrastructure Management for a Technology Startup

Challenge: A growing cloud-based software company needed DevOps expertise to manage their AWS infrastructure, implement monitoring, and ensure 99.9% uptime commitments to enterprise clients.

Solution: We recruited a 4-person DevOps team with AWS certifications and experience in infrastructure-as-code, monitoring, and incident response. The team integrated directly with the client's development organization.

Results:

• DevOps team operational in 15 days
• System uptime improved from 98.1% to 99.8%
• Infrastructure costs reduced by 30% through optimization
• 60% cost savings versus US-based DevOps hiring

5 Common Offshore Outsourcing Challenges—And How We Solve Them

1. Managing Communication Across Time Zones

The Challenge: Coordinating work across different time zones can create delays in decision-making and project momentum. Vietnam operates in GMT+7, which creates overlap opportunities with both Asia-Pacific and Western markets.

How THIENTU Solves It:

• We establish overlapping work hours for critical collaboration—our teams regularly work evening shifts to align with US business hours when needed
• Our THIENTU Cloud platform provides 24/7 visibility into team activities, project status, and performance metrics
• We implement structured communication protocols with daily standups, weekly reviews, and clear escalation paths
• Project management integration (Jira, Asana, Trello, Monday.com) ensures continuous visibility regardless of time zone

2. Addressing Cultural and Language Barriers

The Challenge: Different communication styles, work cultures, and language proficiency can create misunderstandings that impact project quality and timelines.

How THIENTU Solves It:

• Rigorous English proficiency screening: All client-facing roles require demonstrated business English capability
• Cultural alignment training: We prepare teams on Western business communication norms, expectations, and workplace culture
• Clear documentation standards: We establish written communication protocols to minimize ambiguity
• Regular cultural exchange: We facilitate team-building activities between offshore and onshore teams to build genuine working relationships

Our 24+ years serving Western clients means we've developed training programs specifically designed to bridge these gaps before they impact your operations.

3. Ensuring Data Security and Privacy

The Challenge: Protecting sensitive business data, customer information, and intellectual property when working with external teams is critical—especially in regulated industries.

How THIENTU Solves It:

• Triple ISO certification: ISO/IEC 27001:2022 (Information Security), ISO 27701:2019 (Privacy Management), and ISO 27001:2013 (Data Protection & Risk Compliance)
• Comprehensive NDAs and data processing agreements aligned with international standards
• Secure infrastructure: Enterprise-grade network security, access controls, and monitoring
• Regular security audits and compliance reviews
• GDPR and CCPA-compliant processes for clients requiring international data protection standards

Our certifications aren't just badges—they represent audited, verified security practices that meet or exceed requirements for financial services, healthcare, and enterprise technology clients.

4. Maintaining Quality Control and Service Levels

The Challenge: Without proper oversight, offshore team quality can drift from expected standards, impacting customer satisfaction and business outcomes.

How THIENTU Solves It:

• Clear Service Level Agreements (SLAs) defining quality expectations, response times, and performance metrics
• Real-time performance monitoring through our THIENTU Cloud platform with customizable dashboards
• Quality assurance programs including call monitoring, work sampling, and customer feedback analysis
• Regular performance reviews with transparent reporting on all agreed KPIs
• Continuous training programs to maintain skill levels and adapt to evolving requirements

For our customer support operations, we maintain the same quality standards that earned us Samsung's Top Global Performer recognition—proof that offshore doesn't mean compromised quality.

5. Mitigating Risk with Proper Contingency Planning

The Challenge: Political instability, economic changes, or infrastructure disruptions in outsourcing locations can threaten business continuity.

How THIENTU Solves It:

• Vietnam's political stability: Vietnam maintains one of the most stable political and economic environments in Southeast Asia
• Redundant infrastructure: Multiple data centers, backup power systems, and failover capabilities
• Business continuity planning: Documented disaster recovery procedures tested quarterly
• Flexible resource allocation: Our 30,000+ candidate database allows rapid team augmentation if needed
• Transparent risk monitoring: We proactively communicate any regional developments that might impact operations

Our 24-year operational history in Vietnam includes navigating various economic cycles, infrastructure developments, and global disruptions—experience that translates into reliable, uninterrupted service for your business.

Key Strategies for Successful Offshore Outsourcing with THIENTU

1. Define Clear Objectives and Expectations

Before beginning any offshore engagement, we work with you to establish specific, measurable goals. Whether you're targeting 30-50% cost reduction, 24/7 operational coverage, or access to specialized skills unavailable locally, clear objectives guide every decision from recruitment through ongoing management.

What we clarify together:

• Project scope, timelines, and deliverables
• Quality standards and performance metrics
• Communication protocols and reporting requirements
• Escalation procedures and decision-making authority

2. Choose the Right Offshore Partner

Not all BPO providers are equal. Our differentiators include:

• 24+ years of proven experience serving global enterprises
• Top 10 BPO ranking in Vietnam based on operational scale and client satisfaction
• Triple ISO certification for security, privacy, and quality management
• Dual model flexibility: Choose between managed BPO services or client-controlled offshore staffing
• Samsung Top Global Performer recognition validating our service excellence
• Major enterprise clients: Samsung, Shopee, Fe Credit, and other market leaders

3. Foster Strong Communication Channels

Communication excellence isn't optional—it's foundational. We establish:

• Dedicated points of contact for your account with clear escalation paths
• Regular check-ins at frequency appropriate to your needs (daily, weekly, monthly)
• Integrated collaboration tools (Slack, Microsoft Teams, Zoom, Google Meet)
• Transparent reporting dashboards providing real-time visibility into team performance
• Cultural liaison support to bridge any communication gaps during onboarding

4. Implement Secure Data Management

Data security is built into every engagement:

• All team members sign comprehensive Non-Disclosure Agreements before accessing any client systems
• Role-based access controls ensure team members access only data necessary for their functions
• Regular security training keeps teams updated on evolving threats and best practices
• Compliance alignment with GDPR, CCPA, PCI-DSS, HIPAA, or other standards your industry requires
• Audit trails documenting all data access and modifications

Our ISO 27001 and ISO 27701 certifications provide third-party verification that these aren't just policies—they're practiced, audited, and continuously improved.

5. Regularly Review and Adjust Outsourcing Plans

Offshore outsourcing isn't "set and forget." We recommend:

• Monthly performance reviews assessing progress against KPIs and SLAs
• Quarterly strategic reviews evaluating whether the engagement is meeting evolving business needs
• Continuous improvement initiatives identifying opportunities to enhance efficiency, quality, or cost-effectiveness
• Flexible scaling up or down based on business seasonality or growth trajectory

Our client retention rate exceeds 98% because we proactively adapt our services as your business evolves—we're partners in your growth, not just vendors.

Frequently Asked Questions About Offshore Outsourcing with THIENTU

What services can THIENTU provide through offshore outsourcing?

We specialize in eight core service areas, each customized to your exact business needs:

1. Customer Support Services: Inbound and outbound contact center operations across phone, email, chat, and social media
2. Telesales & Telemarketing: High-volume outbound calling campaigns with 20+ years of proven experience
3. Digital Advertising: Marketing campaign management and digital marketing support
4. Business Intelligence and Analytics: Data analysis, reporting, and business insights
5. Staffing Services: Recruitment and talent acquisition for your organization
6. Offshore Staffing: Client-controlled teams with our full infrastructure support
7. Employer of Record (EOR) Vietnam: Complete employment compliance and payroll management
8. Staff Augmentation Services: Flexible team scaling solutions

How quickly can THIENTU deploy an offshore team?

Speed is one of our core differentiators:

• Standard recruitment: 7-14 working days to identify and present qualified candidates
• Urgent placements: 3-5 days when time-critical needs arise
• Full deployment: 10-15 days from project kickoff to fully operational team, including onboarding and training

This timeline includes recruitment, screening, onboarding, training, equipment setup, and system access—everything needed for your team to begin productive work. These aren't aspirational targets—they're actual timelines from recent client deployments.

What cost savings can we expect with THIENTU's offshore outsourcing services?

Cost efficiency varies by role type and seniority, but our clients typically achieve:

• 30-70% savings versus US or Western European hiring for equivalent roles
• 30-50% lower costs compared to traditional outsourcing destinations like India or the Philippines
• Zero infrastructure investment: Our facilities, technology, and support systems are included

These savings reflect fully loaded costs including salary, benefits, workspace, equipment, management oversight, and ongoing support—not just salary comparisons.

How does THIENTU ensure quality and performance standards?

Quality assurance is embedded throughout our operations:

• Triple ISO certification (ISO/IEC 27001:2022, ISO 27701:2019, ISO 27001:2013) with annual audits
• Samsung Top Global Performer recognition for customer contact excellence
• Real-time performance monitoring through THIENTU Cloud with customizable dashboards
• Regular quality reviews including call monitoring, work sampling, and customer feedback
• Clear SLAs defining performance expectations, response times, and quality metrics
• Continuous training programs maintaining skill levels and adapting to evolving requirements

Our quality isn't accidental—it's the result of systematized processes refined over 24 years serving enterprise clients with exacting standards.

What about data security and compliance for sensitive business information?

Data security is a top priority, particularly for clients in regulated industries:

• ISO/IEC 27001:2022 certification for information security management
• ISO 27701:2019 certification for privacy information management
• GDPR and CCPA-compliant processes for international data protection
• Industry-specific compliance support for PCI-DSS (financial), HIPAA (healthcare), and other standards
• Comprehensive NDAs and data processing agreements for all team members
• Secure infrastructure with enterprise-grade network security and access controls
• Regular security audits and vulnerability assessments
• Incident response protocols with clear escalation and notification procedures

These certifications represent independently audited verification that our security practices meet international standards—not just internal policies.

How does communication work across different time zones?

Effective time zone management is built into our operational model:

• Overlapping work hours: We schedule shifts to create meaningful collaboration windows with your team
• Flexible scheduling: Our teams can work evening or night shifts to align with US or European business hours when needed
• 24/7 platform visibility: THIENTU Cloud provides continuous access to team activities and project status
• Asynchronous communication protocols: Clear documentation and communication standards that don't require real-time interaction
• Structured check-ins: Regular standups and reviews at times convenient for both teams
• Emergency escalation: Contact channels for urgent issues outside normal business hours

Vietnam's GMT+7 time zone actually provides natural overlap with both Asia-Pacific business hours and US evenings—ideal for teams requiring regional coverage or follow-the-sun operations.

What's the difference between your BPO services and offshore staffing model?

We offer flexible engagement models to match your operational preferences:

Traditional BPO Services: We manage complete end-to-end operations. You define outcomes and SLAs; we handle recruitment, training, day-to-day management, quality assurance, and reporting. Ideal for customer support, telesales, and back-office operations where you want consistent results without direct management.

Offshore Staffing: You maintain full control over your team—they report directly to you, follow your processes, and integrate into your organization. We provide recruitment, HR compliance, payroll, workspace, equipment, IT support, and ongoing infrastructure. Ideal for development teams, specialized roles, or when you want your offshore team fully embedded in your culture.

Employer of Record (EOR): We legally employ your team members in Vietnam, handling all local employment compliance, contracts, payroll, benefits, and regulatory requirements. You direct the work; we handle the administrative complexity. Ideal for companies testing the Vietnam market or needing local employment without establishing a legal entity.

Can you scale teams up or down based on our business needs?

Absolutely. Scalability is one of the primary benefits of offshore outsourcing:

• Rapid scaling up: Our 30,000+ candidate database allows us to quickly source additional team members—typically adding 5-10 positions within 7-14 days
• Flexible scaling down: Contract structures allow for team size adjustments with appropriate notice periods
• Seasonal flexibility: Many clients scale teams up for peak seasons (holidays, end-of-quarter, tax season) and reduce during slower periods
• No minimum commitments: Offshore staffing engagements can start with as few as 1-2 positions

This flexibility means you can match headcount precisely to business demand without the financial risk of permanent local hiring.

What industries does THIENTU have experience serving?

Our 24+ years in business span diverse industries, with particular expertise in:

• Technology & SaaS: Software development, DevOps, technical support, customer success
• Financial Services: FinTech customer support, loan processing, collections, compliance documentation
• E-commerce & Retail: Customer service, order processing, inventory management, marketplace support
• Telecommunications: Technical support, customer service, network operations support
• Healthcare Technology: HIPAA-compliant support for healthcare software and services
• Insurance: Claims processing, customer service, policy administration
• Business Services: Virtual assistance, back-office operations, data processing

Our client roster includes Samsung, Shopee, Fe Credit, and other major enterprises—proof of our ability to meet demanding standards across regulated and competitive industries.

How do we get started with THIENTU's offshore outsourcing services?

Getting started is straightforward:

1. Initial consultation: Contact us to discuss your specific needs, challenges, and objectives (30-60 minutes)
2. Customized proposal: We develop a detailed proposal including team structure, timeline, costs, and SLAs (3-5 business days)
3. Contract and onboarding: Once approved, we finalize agreements and begin recruitment immediately
4. Team deployment: Within 10-15 days, your team is recruited, trained, equipped, and operational
5. Ongoing partnership: Regular reviews, performance monitoring, and continuous optimization

There's no cost for initial consultations, and we can provide ballpark estimates during our first conversation based on your requirements.

Why Choose THIENTU for Your Offshore Outsourcing Needs

Offshore outsourcing examples across our 24-year history demonstrate a consistent pattern: companies that partner with THIENTU achieve meaningful cost savings while maintaining or improving operational quality. Our triple ISO certifications, Samsung Top Global Performer recognition, and client roster of enterprise leaders aren't marketing claims—they're independently verified proof of our capabilities.

We offer what most outsourcing providers can't:

Dual model flexibility: Traditional BPO management or client-controlled offshore staffing

Proven speed: 10-15 days to full team deployment, not months

Enterprise credibility: Triple ISO certified with Fortune 500 client references

Cost leadership: 30-70% savings versus Western hiring, 30-50% cheaper than India/Philippines

24+ years of operational excellence serving global clients across industries

Whether you're looking to establish your first offshore operation or optimize existing outsourcing relationships, we provide the expertise, infrastructure, and partnership approach to deliver measurable results from day one—not months later.

Ready to Build Your Offshore Team in Vietnam?

Let's discuss how we can help you reduce costs by 30-70% while accelerating your growth with a dedicated team deployed in just 10-15 days.

Contact THIENTU BPO today:

• 📧 Email: info@thientu.vn
• 🌐 Website: thientu.vn
• 📍 145B Nguyen Dinh Chinh Street, Ho Chi Minh City, Vietnam

Our team is ready to provide a customized proposal tailored to your specific requirements, complete with detailed timelines, team structure recommendations, and transparent pricing—no hidden fees.