BPO

Vietnam Outsourcing and Offshore Staffing: Strategy, Benefits, and Key Roles

Discover why Vietnam is a top outsourcing hub. Learn about offshore staffing benefits, key roles to outsource, and how global businesses leverage Vietnam’s skilled workforce.

Samsung Vina & THIENTU BPO: 6 Years of Building Vietnam’s Leading Customer Contact Center

Discover how Samsung Vina and THIENTU BPO have partnered for six years to build a world-class Customer Contact Center in Vietnam, delivering exceptional customer experiences.

Process Improvement in E-commerce: How THIENTU BPO Used Root Cause Analysis (RCA) to Solve Delivery Delays

Discover how THIENTU BPO applied Root Cause Analysis (RCA) to reduce delivery delays, cut complaints by 84%, and raise customer satisfaction in an e-commerce project.

Case Study: How THIENTU BPO Built a Remote Fintech Contact Center During Vietnam’s Lockdown

Discover how THIENTU BPO deployed a fully remote fintech contact center in record time during Vietnam’s COVID-19 lockdown, ensuring uninterrupted customer support.

Case Study: THIENTU BPO Builds a 24/7 Contact Center for Ride-Hailing & Food Delivery in Vietnam

See how THIENTU BPO recruited and trained 60+ customer service staff in just 49 days for a leading ride-hailing and food delivery platform in Vietnam.

Case Study: Telecom Contact Center Transition Delivered by THIENTU BPO in Just 5 Weeks

See how THIENTU BPO transitioned a major telecom provider’s contact center from an incumbent vendor in only 5 weeks—achieving 98% CSAT and 20% higher FCR.

Top 10 BPO Companies in Vietnam 2025 | Why THIENTU BPO Leads the Market

Explore the top BPO companies in Vietnam for 2025. Discover why THIENTU BPO is ranked #1, delivering ISO-certified outsourcing, offshore staffing, and scalable CX solutions.

What is a BPO Contact Center? Advantages, Challenges, and How to Select the Right Partner

Discover what a BPO Contact Center is, the advantages and disadvantages, and how businesses can choose the right outsourcing partner. Learn why Thien Tu BPO is a trusted provider in Southeast Asia.

Offshore Outsourcing: Meaning, Services, Benefits, and Choosing the Right Partner | Thien Tu BPO

Learn what offshore outsourcing is, the types of services available, the key benefits, and how to choose the right offshore partner. Discover why Thien Tu BPO is a trusted outsourcing provider in Viet...

Multichannel Contact Centers: Benefits, Services, and Best Practices | Thien Tu BPO

Discover how multichannel contact centers work, their benefits, and services like voice, chat, and email. Learn why Thien Tu BPO is the right partner for customer engagement.

8 Key BPO Trends to Watch in 2025 | Thien Tu BPO

Explore the top 8 BPO industry trends of 2025 — from AI automation to sustainability and CX innovation. Discover how Thien Tu BPO is transforming outsourcing in Vietnam.

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