Top 10 BPO Companies in Vietnam 2025 | Why THIENTU BPO Leads the Market

The Business Process Outsourcing (BPO) industry is thriving in Vietnam, making it one of Asia’s most attractive destinations for outsourcing. In 2025, Vietnam continues to emerge as a hub for customer service, IT support, finance, and back-office outsourcing, offering cost savings and access to skilled talent.

This list highlights the top BPO providers in Vietnam, ranked by expertise, certifications, service offerings, and proven client success.

What Is BPO and Why Do Businesses Use It?

Business Process Outsourcing (BPO) is when companies delegate certain processes—like customer support, payroll, or data entry—to specialized service providers. The benefits include:

• Lowering operational costs

• Scaling quickly with pre-trained teams

• Freeing up resources to focus on core business activities

• Gaining access to global talent pools at lower cost

BPO typically includes:

• Back-office outsourcing: Finance, HR, IT support, data processing

• Front-office outsourcing: Customer service, sales support, live chat, helpdesks

BPO vs. KPO: Understanding the Difference

Alongside BPO, many enterprises also leverage Knowledge Process Outsourcing (KPO), which focuses on high-value, expertise-driven tasks.

Why Vietnam Is a BPO Hotspot in 2025

Vietnam is recognized as one of the fastest-growing outsourcing markets in Asia. Its appeal is driven by:

• 50–70% labor cost savings compared to Western markets

• A tech-savvy, English-speaking workforce

• Government support for digital services and education

• Mature BPO infrastructure in Ho Chi Minh City, Hanoi, and Da Nang

• Strategic time zone coverage for Asia, Europe, and the U.S.

Industry reports project Vietnam’s BPO market to grow at 16.77% CAGR through 2028.

Methodology: How We Ranked Vietnam’s Top BPO Companies

Our 2025 ranking is based on:

• Years of experience and global client portfolio

• ISO certifications (ISO/IEC 27001, ISO 9001, etc.)

• Breadth of services (front-office, back-office, staffing)

• Documented client case studies and results

• Scalability and innovation in service delivery

The Top 10 BPO Providers in Vietnam (2025)

1. THIENTU BPO – Vietnam’s Leading BPO Partner

• Location: Ho Chi Minh City

• Founded: 2000

• Certifications: ISO/IEC 27001:2022, ISO 9001:2015

Core Services:

• Omnichannel contact centers (inbound/outbound)

• Offshore staffing & team extensions

• IT helpdesk & back-office operations

• Data entry & administrative support

Why THIENTU Leads:

• 98% employee retention rate

• Real-time KPI dashboards & SLA tracking

• Hybrid, remote, or on-site delivery models

• Recognized by Samsung Vina (2024) as Top Global Performer in Call/Chat NPS

Featured Case Study:
For a ride-hailing & food delivery platform, THIENTU built a contact center team of 60 agents in under 2 months, ensuring smooth scaling and improved CX.

2. KOTWEL

Specialized in AI-driven linguistic data services: translation, NLP, and labeling.

3. GoodLand Informatics

Focus on IT staffing, data entry, and software team extensions.

4. NMS Callcenter

Provides customer service and IT support for Vietnamese and Japanese markets.

5. BEETSOFT

Strong in offshore web/app development and robotic process automation (RPA).

6. CallUs

CX and telesales outsourcing for banking, insurance, and healthcare sectors.

7. Cekindo Vietnam

Specialist in payroll, accounting, recruitment, and business setup services.

8. DIGI-TEXX

German-owned BPO, focusing on digitization, logistics, and document processing.

9. Mat Bao BPO

Comprehensive contact center and facility management outsourcing.

10. Expertrans Global

Multilingual outsourcing firm, offering 30+ languages for global clients.

Why Enterprises Choose THIENTU BPO

Additional Case Studies from THIENTU

• Gaming Support in 10 Days

  • Client: Global publisher

  • Team: 1 QA Lead, 2 Agents

  • Result: Fast launch, strong early user engagement

• Fintech CX Deployment During Lockdown

  • Remote contact center launched in just 2 weeks

  • Delivered uninterrupted CX under COVID restrictions
    👉 Read full case study →

Frequently Asked Questions

Do you provide both outsourcing and offshore staffing?
Yes. We offer end-to-end BPO delivery or dedicated offshore staffing depending on client needs.

What’s the difference between BPO and KPO?
BPO focuses on execution of routine processes; KPO involves analytical and knowledge-driven tasks. THIENTU supports both.

How fast can we launch a team?
Most projects go live in 10–15 business days.

Can we scale over time?
Yes, from small pilots to 100+ FTEs.

Who manages the offshore team?
For staffing, you manage daily operations while we handle HR, payroll, and compliance.

Is data security guaranteed?
Yes. We’re ISO/IEC 27001:2022 & ISO 9001:2015 certified, ensuring compliance and protection.

Do you support 24/7 and multilingual operations?
Yes. We provide 24/7 coverage in English, Vietnamese, and other languages as required.

What makes THIENTU different?
We combine global delivery standards with local agility, recognized globally by Samsung for excellence in CX.

Build Your BPO Team in Vietnam with Confidence

Whether you’re seeking cost-effective offshore staffing or a scalable BPO partner, THIENTU BPO helps businesses grow with secure, flexible, and high-performance solutions.

📧 Contact us today: info@thien.vn