Hire Bilingual Customer Service Representatives in Vietnam | Save Up to 70% on Staffing Costs

Bilingual customer service representatives are essential for businesses operating in multiple regions, helping to bridge communication gaps and ensure customer satisfaction in various languages. However, finding skilled bilingual professionals locally can be both costly and time-consuming.

Vietnam offers a highly skilled pool of bilingual customer service representatives fluent in English and other languages. THIENTU BPO helps businesses hire offshore bilingual customer service representatives in Vietnam - cost-effective, reliable, and ready to support your global customer base.

What Is a Bilingual Customer Service Representative?

A bilingual customer service representative provides support to customers in two or more languages, addressing inquiries, resolving issues, and ensuring high-quality service. They play a vital role in handling customer concerns, processing orders, and providing product or service information across multiple languages, enhancing customer experience for international or multilingual client bases.

Why Hire Bilingual Customer Service Representatives in Vietnam?

Vietnam is a top destination for outsourcing across many industries—from tech and design to customer service and operations. Here's why global companies trust Vietnam for offshore hiring:

• Educated and Skilled Talent
  Vietnam has a large talent pool of university graduates with strong communication, technical, and problem-solving skills.

• Strong English and Language Skills
  Many professionals in Vietnam are fluent in English and other major languages, making them well-suited for bilingual customer support roles.

• Lower Hiring and Operating Costs
  Businesses save significantly by hiring top-quality bilingual professionals at much lower costs than in the U.S., Singapore, or even India.

• Good Time Zone Coverage
  Vietnam’s working hours overlap with major regions like APAC, Europe, and the U.S., supporting real-time collaboration.

Bilingual Customer Service Representative Roles You Can Offshore

• English-Spanish Customer Service Representative

• English-French Customer Service Representative

• English-Chinese Customer Service Representative

• English-German Customer Service Representative

• Multilingual Call Center Agent

• Technical Support (Bilingual)

Core Responsibilities Handled by Offshore Bilingual Customer Service Representatives

• Answer customer inquiries via phone, email, or chat in two languages

• Resolve customer issues and provide timely solutions

• Process orders, returns, and product/service inquiries

• Update customer accounts and maintain accurate records

• Manage bilingual support ticket systems (e.g., Zendesk, Freshdesk)

• Maintain a high level of professionalism and empathy in customer interactions

Top Skills to Look for in an Offshore Bilingual Customer Service Representative

• Proficiency in at least two languages (e.g., English + Spanish, French, Mandarin, etc.)

• Strong communication skills in both languages, both verbal and written

• Customer service experience and a focus on problem-solving

• Ability to manage and prioritize multiple inquiries simultaneously

• Familiarity with CRM tools (e.g., Salesforce, Zendesk, Freshdesk)

• Strong interpersonal skills and empathy in dealing with customers

Salary Comparison Table: Vietnam vs USA vs Singapore

How THIENTU’s Proven Hiring Process Works

We make it easy to hire top remote talent through a structured, fast-tracked process that works across all roles and markets:

1. Define Your Needs
   Specify the role, skill set, industry focus, language or technical requirements, and timeline—so we can tailor the search from day one.

2. Review Qualified Candidates
   Receive a curated shortlist of pre-vetted candidates in just 5–7 business days, carefully selected to meet your defined criteria.

3. Interview & Select
   Evaluate candidates through interviews or test projects. We support you in making confident hiring decisions based on proven qualifications.

4. Launch with Support
   We handle onboarding, secure access, compliance, and performance tracking—ensuring a seamless start and ongoing success.

Sample Job Description: Offshore Bilingual Customer Service Representative

Key Responsibilities:

• Handle customer inquiries via phone, email, or chat in both English and another language (e.g., Spanish, Mandarin, French, etc.)

• Provide product/service information, troubleshooting assistance, and solutions in both languages

• Process orders, returns, and complaints while maintaining accurate records in CRM systems

• Maintain a positive, professional attitude in all interactions with customers

• Escalate complex issues to appropriate teams or supervisors when necessary

• Maintain a thorough understanding of the company’s products, services, and policies

Essential Skills & Qualifications:

• Fluency in English and at least one other language (written and spoken)

• Previous experience in customer service or a similar support role

• Familiarity with CRM software (e.g., Zendesk, Salesforce, Freshdesk)

• Excellent problem-solving and multitasking abilities

• Ability to work in a fast-paced environment while maintaining high standards of customer satisfaction

• Strong communication and interpersonal skills

FAQs

Can offshore bilingual customer service representatives handle technical support?

Yes, many of our bilingual customer service representatives have experience handling technical support queries and troubleshooting issues in two or more languages.

How do you ensure effective communication in both languages?

We carefully vet candidates for fluency in both languages through rigorous language tests and real-world scenarios to ensure they can effectively communicate with your customer base.

Can offshore customer service representatives manage social media channels?

Yes, offshore bilingual customer service representatives can manage social media channels and provide customer support through platforms like Facebook, Twitter, and Instagram in both languages.

How do you ensure data security when dealing with customer information?

We enforce strict NDAs, secure system access protocols, and compliance with international data protection standards to safeguard your customer data.

How quickly can I hire a bilingual customer service representative?

You’ll receive a shortlist of qualified candidates within 5–7 business days. Full onboarding and transition can be completed in under 3 weeks.

Hire a Bilingual Customer Service Representative in Vietnam Today
THIENTU BPO helps you build a reliable offshore bilingual customer service team in Vietnam—skilled, efficient, and ready to assist your global customer base. Contact us at info@thientu.vn to get started or schedule a free consultation.