Hire Inbound Sales Representatives in Vietnam | Save Up to 70% on Staffing Costs

Inbound Sales Representatives (Inbound Sales Reps) are key to converting warm leads into paying customers. They engage with potential clients who have already shown interest—whether through website inquiries, ads, or referrals—and guide them through the sales process with timely communication and solution-focused conversations. However, hiring and scaling inbound sales teams locally can be costly, especially for high-volume lead pipelines.

Vietnam offers a skilled, English-speaking, and cost-effective talent pool of Inbound Sales Reps who are experienced in handling global sales calls, CRMs, and closing inbound opportunities. THIENTU BPO helps businesses build dedicated offshore inbound sales teams in Vietnam - fully integrated, supported, and performance-driven.

What Is an Inbound Sales Representative?

An Inbound Sales Rep handles incoming sales inquiries from potential customers. They respond to leads generated through marketing campaigns, websites, or referrals, qualify prospects, understand their needs, and guide them toward a purchasing decision. Unlike outbound reps, inbound reps focus on responding quickly, building trust, and converting interest into revenue.

Why Hire Inbound Sales Reps in Vietnam?

Vietnam is a top destination for outsourcing across many industries—from tech and design to customer service and operations. Here's why global companies trust Vietnam for offshore hiring:

• Educated and Skilled Talent
  Vietnam has a large pool of graduates trained in sales, communication, and CRM tools. Many have experience handling high-volume inbound environments.

• Strong English and Work Culture Fit
  Vietnamese sales professionals communicate fluently in English and adapt well to global work expectations, ensuring smooth interactions with international customers.

• Lower Operational Costs
  Vietnam salaries are 30–70% below US, Singapore, Euro market. Hire skilled inbound sales reps while optimizing your CAC and overall sales costs.

• Good Time Zone Coverage
  Vietnam’s working hours overlap with APAC, Europe, and U.S. markets, allowing real-time lead follow-up and cross-border collaboration.

Inbound Sales Representative Roles You Can Offshore

• B2B Inbound Sales Reps

• SaaS Product Consultants

• E-commerce Order Conversion Specialists

• Customer Acquisition Reps

• Chat/Phone/Email Sales Agents

• Multilingual Inbound Sales Representatives

Core Responsibilities Handled by Offshore Inbound Sales Reps

• Responding to inbound inquiries via phone, chat, email, or web forms

• Qualifying and understanding customer needs

• Presenting product or service solutions clearly and persuasively

• Scheduling demos or meetings with senior sales teams when needed

• Using CRM tools to manage leads and track activity

• Following up with leads to maintain engagement and move them through the funnel

• Meeting or exceeding daily/weekly conversion KPIs

• Providing a positive, professional customer experience at every touchpoint

Top Skills to Look for in an Offshore Inbound Sales Rep

• Excellent verbal and written English communication

• Strong active listening and objection-handling skills

• Experience using CRM systems like Salesforce, HubSpot, or Zoho

• Ability to understand customer pain points and match them with product benefits

• Goal-oriented mindset with the ability to meet daily sales KPIs

• Fast response time and ability to manage multiple inbound channels

• Customer-centric with a consultative sales approach

Salary Comparison Table: Vietnam vs USA vs Singapore

How THIENTU’s Proven Hiring Process Works

1. Define Your Needs
   Specify role, language requirements, product complexity, time zone coverage, and sales tools.

2. Review Qualified Candidates
   Receive a curated shortlist of pre-vetted inbound sales reps in 5–7 business days.

3. Interview & Select
   Conduct interviews and evaluate test sales simulations or scripts with our support.

4. Launch with Support
   We manage onboarding, training assistance, HR, compliance, and performance tracking.

Sample Job Description – Offshore Inbound Sales Representative

Key Responsibilities:

• Respond to inbound inquiries via phone, email, chat, or CRM

• Understand customer needs and match them with the right products or services

• Qualify leads and manage sales pipeline via CRM tools

• Achieve conversion, follow-up, and response time KPIs

• Schedule product demos or escalate to senior sales when required

• Maintain accurate records of interactions and opportunities

• Provide exceptional customer service throughout the sales process

Essential Skills & Qualifications:

• 1–3 years of experience in inbound sales or customer acquisition

• Strong English communication (verbal and written)

• Experience using CRMs like Salesforce, HubSpot, or Freshsales

• Ability to meet and exceed KPIs in a high-volume sales environment

• Quick response time and multitasking ability

• Customer-first attitude with a solution-oriented mindset

FAQs

How do you ensure inbound reps deliver sales results?
We evaluate candidates on product knowledge retention, communication skills, and conversion-focused thinking. Regular performance reviews and KPI tracking ensure results.

Can offshore reps handle live calls, chats, and emails?
Yes. Our reps are trained for multi-channel inbound communication, including live web chats, calls, and email inquiries.

Do you provide training or onboarding support?
Yes. We assist with onboarding, soft skills coaching, and ensure reps are integrated into your sales processes.

How quickly can I hire an Inbound Sales Rep?
Within 10–14 days, with a shortlist of vetted candidates delivered in 5–7 business days.

Do reps work in my time zone?
Yes. We offer flexible scheduling aligned with APAC, EU, and U.S. business hours.

Hire an Inbound Sales Representative in Vietnam Today

THIENTU BPO helps you hire skilled, cost-effective Inbound Sales Representatives in Vietnam—ready to convert leads and grow your revenue pipeline. Contact us at info@thientu.vn to start building your offshore inbound sales team today.